I am a prospective learner

looking to become an apprentice.

Learner enquire

I am an employer

looking to upskill or enrol people to my team using apprenticeships.

Employer enquire

    Discuss your apprenticeship training needs

    Simply complete the form below and we'll contact you

    First Name

    Last Name

    Company Name

    Email Address

    Phone Number

    Your Information

    The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at We will use your contact details to get in touch with you about this enquiry. Additionally, you can choose to receive marketing information from Estio. Please use the checkboxes below to let us know if you are happy to receive these communications.

    You can opt out of marketing at any time by using the Unsubscribe link on future emails.

      Discuss your apprenticeship training needs

      Simply complete the form below and we'll contact you

      First Name

      Last Name

      Email Address

      Phone Number


      Your Information

      The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at

      IT Support Apprentice – Leeds

      • L3 Information Communication Technician
      • West Yorkshire

      Lily Comms

      Level 3 Information Communication Technician 

      Lily – Business Phone Systems & Communications Solutions (Lily Comms)

      Global Ave, Leeds LS11 8PR

      10 – 16k per year – Dependant on experience

      Monday to Friday  – 9am – 5pm

      Please contact:  Rachel on or call 01133500333

      About the company:

      Lily is an award-winning communications and IT Solutions Company who work with businesses to support their everyday ever-changing requirements. Lily strive to build businesses the perfect Communications or IT Solutions, to boost performance, efficiency and bottom line.

      Lily provide a wide range of innovative solutions for small to medium enterprises in the UK. Ask a member of our team about our award-winning phone systems, calls & lines packages, IT services, business mobiles, energy and so much more.

      Lily is the home of Digital Transformation. They provide businesses with the technology they need to future-proof their business and achieve success; all whilst lowering costs, increasing revenue and improving efficiency.

      Brief Job Description:

      Estio Training have an exciting new opportunity for an aspiring IT apprentice with Lily – Business Phone Systems & Communications Solutions based in South Leeds.

      Job Description: 

      This is a great opportunity for the right candidate who wants to take those first steps into the IT / unified communications industry who has a willingness to succeed. The successful candidate will be working in a technical, interesting, and fun office with support from a dedicated Line Manager. Communication is important but more than anything an interest and passion for ICT is key.

      Initially your duties and responsibilities will consist of: 

      • Liaising with customers therefore requiring excellent customer communication skills.
      • To develop good working practice to allocation of Equipment to engineers and customers.
      • To develop good working relationship with internal office staff and field-based engineers.
      • To be able to provide clear and concise documentation of completed allocated work.
      • To be able to liaise with ICT Plus Cloud based Communication’s technical support help desk to provide solutions to rectify problematic faults.
      • To work closely with Administration team to ensure accurate recording of all engineering activities.
      • To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.
      • Resolving customer problems both directly from customers and through technical escalation.
      • Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
      • To provide a fault resolution service at customer’s premises, working as a team or working individually.
      • To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.


      • To be committed to working as part of an effective team within the Engineering department.
      • To maintain the highest standard of professional conduct at all times with customers and colleagues.
      • To be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs.
      • To follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on.
      • To undertake any other tasks and responsibilities as required and appropriate to the level of this post.
      • Acting as an ambassador to position the company’s reputation as a leading and respected employer.
      • Required, Knowledge, skills and experience.


      • To have an understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP.
      • An ability to demonstrate excellent written, oral and interpersonal skills; be an effective communicator across all levels of the organisation.
      • To have exceptional analytical skills.
      • Must be able to work on own initiative and also as part of a team with limited guidance.


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language, ICT and Maths)


      The role offers long term security and the opportunity to progress into a permanent position. With potentially an opportunity to progress onto a level 4 Network Engineering course with Estio Training.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to