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      IT Support Apprentice – Leeds

      • L3 Information Communication Technician
      • West Yorkshire

      Lily Comms

      Level 3 Information Communication Technician 

      Lily – Business Phone Systems & Communications Solutions (Lily Comms)

      Global Ave, Leeds LS11 8PR

      10 – 16k per year – Dependant on experience

      Monday to Friday  – 9am – 5pm

      Please contact:  Rachel on rachel.harati@estio.co.uk or call 01133500333

      About the company:

      Lily is an award-winning communications and IT Solutions Company who work with businesses to support their everyday ever-changing requirements. Lily strive to build businesses the perfect Communications or IT Solutions, to boost performance, efficiency and bottom line.

      Lily provide a wide range of innovative solutions for small to medium enterprises in the UK. Ask a member of our team about our award-winning phone systems, calls & lines packages, IT services, business mobiles, energy and so much more.

      Lily is the home of Digital Transformation. They provide businesses with the technology they need to future-proof their business and achieve success; all whilst lowering costs, increasing revenue and improving efficiency.

      Brief Job Description:

      Estio Training have an exciting new opportunity for an aspiring IT apprentice with Lily – Business Phone Systems & Communications Solutions based in South Leeds.

      Job Description: 

      This is a great opportunity for the right candidate who wants to take those first steps into the IT / unified communications industry who has a willingness to succeed. The successful candidate will be working in a technical, interesting, and fun office with support from a dedicated Line Manager. Communication is important but more than anything an interest and passion for ICT is key.

      Initially your duties and responsibilities will consist of: 

      • Liaising with customers therefore requiring excellent customer communication skills.
      • To develop good working practice to allocation of Equipment to engineers and customers.
      • To develop good working relationship with internal office staff and field-based engineers.
      • To be able to provide clear and concise documentation of completed allocated work.
      • To be able to liaise with ICT Plus Cloud based Communication’s technical support help desk to provide solutions to rectify problematic faults.
      • To work closely with Administration team to ensure accurate recording of all engineering activities.
      • To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.
      • Resolving customer problems both directly from customers and through technical escalation.
      • Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
      • To provide a fault resolution service at customer’s premises, working as a team or working individually.
      • To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.

      Qualities

      • To be committed to working as part of an effective team within the Engineering department.
      • To maintain the highest standard of professional conduct at all times with customers and colleagues.
      • To be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs.
      • To follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on.
      • To undertake any other tasks and responsibilities as required and appropriate to the level of this post.
      • Acting as an ambassador to position the company’s reputation as a leading and respected employer.
      • Required, Knowledge, skills and experience.

      Skills

      • To have an understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP.
      • An ability to demonstrate excellent written, oral and interpersonal skills; be an effective communicator across all levels of the organisation.
      • To have exceptional analytical skills.
      • Must be able to work on own initiative and also as part of a team with limited guidance.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language, ICT and Maths)

      Prospects:

      The role offers long term security and the opportunity to progress into a permanent position. With potentially an opportunity to progress onto a level 4 Network Engineering course with Estio Training.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to rachel.harati@estio.co.uk