IT Support Technician Apprentice – Westcliff-on-Sea, Southend-on-Sea

Level 3 Information Communication Technician

Company: Westcliff High School For Boys

Full Address: Kenilworth Gardens, Westcliff-on-Sea, Southend-on-Sea, SS0 0BP

Weekly Hours Worked: 37 hours per week, Monday to Thursday 8.00 am to 4.00 pm., and 8.00 am to 3.30 pm on Friday. A 30-minute lunch break will be taken each day. A holiday entitlement is included within the salary and holidays will be taken during the school closure period. 

Salary: £14,410

Please contact Abbey on Abbey.Lacey@estio.co.uk or call 0113 3500 333

About the company:

Every School has its own traditions, its own ethos, its own identity, and its own purpose.  The purpose of Westcliff High School for Boys (WHSB) is to provide an excellent education for our pupils, supporting them in their journey to adulthood by developing character and intellect within a happy and scholarly community.

To this end, WHSB provides exceptional teaching and a wealth of extra-curricular activities to develop the Learner Profile attributes in our pupils through a unique education filled with exciting, challenging and enjoyable experiences. Today, we continue our proud tradition as a Grammar School serving pupils within the local community and actively promoting the wonderful opportunities, we are able to offer to local children and their families.

Job Description:

The IT Support Technician Apprentice will be accountable to the Director of Technology for maintaining and operating the School’s IT and network infrastructure. The ICT Apprentice will carry out any specific instructions given by the Director of Technology or their Deputy and work to a daily schedule unless directed otherwise.

The IT Support Technician Apprentice is directly responsible to the Director of Technology.

Your duties and responsibilities in this role will consist of:

The IT Support Technician is responsible for:

• Assisting in the development, support, maintenance and security of all ICT systems within the school.
• Assisting in the installation, configuration and testing of hardware and software.
• Providing technical advice and assistance in the classroom to support pupils, and teaching in a learning environment.
• Upskill and share relevant ICT knowledge with other members of the ICT team.
• To operate as first-line support for staff throughout the school.
• To maintain the computer networks logging action taken and in particular:
• To maintain, upgrade, and repair a wide range of PCs and peripherals and to install applications correctly.
• To identify problems with the network and to resolve those swiftly and efficiently.
• To install hardware and to ensure peripherals work with computers
• To advise on the compatibility of hardware, applications, and operating systems.
• To identify and resolve PC, peripheral and application errors.
• To install and set basic configuration options for equipment such as switches and access points.
• To install and maintain standard network cabling and to perform basic diagnostic and recovery routines on network equipment.

Complete the below daily:

• Ensure that computers are functional in each ICT room.
• Clean projector filters in accordance with a planned schedule.
• Undertake a visual check of rooms and facilities.
• Replenish consumables around the school (toner etc.).
• Maintain the room booking system relating to ICT facilities.
• Act as a point of contact for staff and pupils concerning ICT as required and provide telephone, email, and desktop support to pupils and staff.
• To control, maintain, install and set up when required, ICT and audio-visual equipment held within the school, including digital projectors.
• To maintain an up-to-date knowledge of the School’s ICT network, connections, and components.
• Occasionally to provide ICT Support for School events (including evening events), for example, parent evenings.
• To provide support for the Reprographics Department as requested by the headmaster.
• To undertake, from time to time, such other duties as may reasonably be requested by the Director of Technology or the Headmaster.

All staff are responsible for promoting and safeguarding the welfare of pupils at Westcliff High School for Boys by always ensuring compliance with the School’s Safeguarding and Child Protection Policy.

It is a requirement of all staff to report any actual or potential risks to the safety or welfare of pupils to the Designated Safeguarding Lead. This document summarises the main responsibilities of the post. All staff are required to undertake whatever else the headmaster may reasonably request. All staff are expected to uphold, support and realise the ethos of the school, as outlined in the Mission Statement Learner Profile.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths

Skills Required:

To be successful in this role, we as a School will be looking for the following aptitudes from an individual:

• Provide exceptional IT support during difficult and busy schedules. WHSB is a fast-paced working environment, having the ability to adapt to demanding and new situations will ensure the individual is successful in their role as an IT Technician.
• Discuss and explain technical issues to non-technical staff members.
• Problem solves, analyse issues, make informed judgements, and take appropriate action.
• Demonstrate a proactive willingness to learn and adapt to new technologies.
• Strong communication skills.
• Outgoing and confident manner.
• Time management skills.

Personal qualities:

• Good analytical & trouble shooting skills.
• Well organised and able to cope with multiple tasks and priorities.
• Good level of interpersonal skills, polite, tactful and friendly.
• Patient, resilient and calm under pressure.
• Confidence.

Future prospects:

This role is for a 24 fixed term Apprenticeship contract which may lead to securing a permanent position within the school upon completion of the programme.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.