Digital Support Technician Apprentice – Martlesham, Ipswich

Level 3 Digital Support Technician

Company: Engage Tech

Full Address: HQ & IT Hub Columba House, Adastral Park, Martlesham, Ipswich IP5 3RH

Weekly Hours Worked: 9am-6pm with 1 hour lunch break

Salary: £13,000 per year

Please contact Ami on Ami.WIlson@estio.co.uk or call 0113 3500 333

About the company:

About us ENGAGE Technology Partners is an innovative HR Tech start up that is transforming the supply chain for the management of temporary labour. No other technology company has built a Digital Supply Chain 4.0 for the management of temporary labour. Our SaaS workforce management solution changes the rules of how companies manage their temporary labour supply chains, empowering Companies to run temporary workforces in an easy, inexpensive, and de-risked manner. We have amongst our clients the largest recruitment companies in the world, the British Government and some of the largest companies in the UK. By joining ENGAGE, you will be part of a multicultural team dedicated to changing the status quo and will have a key role in the explosive growth ahead of us in the UK and internationally. The opportunity As an apprentice Digital Support Technician, you’ll help our external and internal users make the most of cutting-edge digital technologies. As the first point of contact, you’ll provide exceptional support to some of the UK’s largest companies. Your responsibilities will include offering assistance, triaging issues, delivering training, and troubleshooting challenges. You’ll collaborate closely with our New Deployments Team, all while working toward your Level 3 Digital Support Technician Apprenticeship certification.

Brief job description:

Estio Training have an exciting new opportunity for a Digital Support Technician Apprentice with Engage Tech a HR Tech Company based in Ipswich.

Job Description:

You will thrive if you are a self-motivated individual who enjoys continuous learning. Your main responsibilities include:

• Responding to technical support queries through a range of communication channels.
• Identifying customer needs and assist them in using specific features.
• Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams.
• Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points.
• Transforming complex data into understandable insights.
• Contributing to the ongoing improvement of your team’s processes.
• Resolving a range of issues using suitable tools and technologies.
• Assisting new clients with onboarding, training, and certifications. In addition to your core support role, you will actively engage in various projects designed to refine our operations: Knowledge Base Expansion:
• Generating new documentation, such as FAQs, guides, and knowledge base articles for Engage customers and our internal team.
• Reviewing and updating existing support resources as the product advances.
• Conducting research on specific topics.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

Desired skills

• Ability to work independently and maintain a high degree of self-motivation.
• Teamwork skills.
• Organisational skills.
• Good written and oral communication skills.
• High proficiency in English; both spoken and written.
• Enjoys communicating! (With both internal and external customers)
• Positive attitude and energy.
• Mature, calm person.
• Commitment and eager to learning new skills. While being familiar with different software we use (such as Zendesk, Jira, Asana, HubSpot and others) is helpful, it is not necessary as we will provide a full training.
• Joining an HR Tech company with the world’s most advanced solution for Contingent Workers.
• Building a strong track record with a leading HR Tech start-up that’s in the midst of rapid growth and pre-scale-up.
• Collaborating with high-calibre professionals who will significantly boost your professional development.
• Becoming a part of a company with a diverse and innovative, values-based culture.
• Enjoying the flexibility of remote work.
• 23 days of annual leave in addition to Bank Holidays.
• A day off to celebrate your birthday.
• A competitive salary of £13,000 per year.
• Job Types: Full-time – Apprenticeship.
• Working hours 9am to 6 pm with 1 hour break.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.