ICT Apprenticeship

Ensure your business functions efficiently by keeping it connected and preventing downtime – hire or upskill staff through an ICT apprenticeship. Our ICT technician apprenticeship is the perfect way to recruit for technical support roles, or to develop existing employee skillsets. ICT apprenticeships play a vital role in any business, ensuring the smooth day-to-day running of IT and telecoms infrastructure.

There's power in upskilling

Skills gained with a information communications technician apprenticeship

A qualified Level 3 Information Communications Technician can:

  • Interpret and prioritise internal or external customer’s requirements in line with policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • Establish and diagnose the extent of the IT support task
  • Identify and scope the best solution informed by the system data associated with the task
  • Use basic scripting to execute the relevant tasks
  • Test and evaluate network environments and monitor performance and usage of a network
  • Carry out routine maintenance across network systems
  • Establish digital communication or telecommunications systems

Key information

13 months plus assessment
Study modes
Online teaching, coaching and workplace development
Qualifications Achieved
Level 3 Information Communications Technician

Benefits of an ICT apprenticeship

For employers

A Level 3 ICT apprenticeship will:

  • Ensure that your business’s critical systems continue to function
  • Hire new talent into technical roles or upskill existing employees to develop their knowledge
  • Fill a skills gap in your business
  • Positively impact your strategic business objectives
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For learners

An ICT apprentice will be able to:

  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Efficiently operate and control your ICT infrastructure
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business
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Knowledge Gained

Our Level 3 Information Communications Technician apprenticeship will teach your employees the basic elements of technical documentation, as well as approaches to back up and storage solutions. A qualified ICT apprentice will understand the principles of root cause problem solving, basic network addressing and cloud-based services. Through an IT technician apprenticeship, staff will develop an awareness of the key principles of security, physical networks, remote operation of devices, Test Plans and network protocols. ICT apprentices will also have an understanding of DevOps methodology and tools, , making an Information Communications Apprenticeship incredibly worthwhile.

Programme Modules
Entry requirements
Apprenticeship Standard
Programme Modules

Programme Modules

  • Introduction to IT Support
  • Working in IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Extended Networks
  • Security
  • Cloud Systems
  • Support Teams


Each apprenticeship course has a standard set of competencies – Knowledge, Skills and Behaviours – that are focused on throughout the programme. The Knowledge, Skills and Behaviours are evaluated through the End-Point Assessment (EPA), which is completed in the last month of the apprenticeship. The EPA is conducted by an external assessor, and will include the following elements that need to be completed in order to finish the apprenticeship.

  1. A summative portfolio
  2. A professional discussion
  3. A project report with Q&A
Entry Requirements

Entry Requirements

Entry requirements may vary depending on the requirements of the employer. Usually, a minimum of 5 GCSEs with grades 9 to 4 (A* to C), including English and Maths, will be required. Apprentices that don’t have GCSE English and maths at the required level may have to undertake mandatory Functional Skills as part of the apprenticeship course to achieve Level 2 prior to the End-Point Assessment.



This apprenticeship programme costs £15,000, all covered through the Apprenticeship Levy. Even if your business doesn’t pay into the Levy, the government funds 95% of all apprenticeship training, with your business only paying 5%.

Information Communications Technician Apprenticeship Standard

Information Communications Technician Apprenticeship Standard

According to the Information Communications Technician Apprenticeship Standard, this course is designed to teach learners to deliver efficient operation and control of the IT. Duties carried out during this course include:

  • Providing technical support to customers both internal and external through a range of communication channels.
  • Establishing and diagnosing ICT problems and faults using the required troubleshooting methodology and tools.
  • Interpreting technical specifications relevant to the ICT task.
  • Applying the appropriate security policies to ICT tasks in line with organisational requirements.
  • Undertaking the relevant processes with the relevant tools and technologies to resolve ICT technical issues.

Why choose our communications technician apprenticeship?

Estio is a leading provider of digital and technology apprenticeship programmes, offering a comprehensive apprenticeship course informed by industry expertise, and delivered remotely to ensure enough flexibility for your apprentice’s needs to be suited. Become an IT technician apprentice with Estio today.

What does an ICT apprentice do?

ICT apprentices will work both under supervision and independently, resolving routine ICT issues and contributing to new programmes and projects.

What is an ICT apprenticeship?

ICT apprentices learn on the job how to deal with the day-to-day tasks of an ICT professional. They will have a range of duties to carry out, as well as educational objectives to achieve and classes to attend.

Job roles for information communications technician apprentices

Once an IT technician has qualified, they may be able to work in the following job roles:

  • 1st & 2nd line support telecoms technician
  • Cloud technician
  • Communications technician
  • Cyber/Security support
  • Data centre support technician
  • 1st line support
  • Help desk support
  • IT field technician
  • IT support analyst
  • IT support officer
  • Maintenance support technician
  • Network field operative
  • Network support
  • Office IT technician
  • Telecommunications technician

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