Junior Engineer / IT Apprentice – Ribchester, Lancashire

Level 3 Information Communication Technician

Company: – 1st Technologies

Full Address: Bee Mill, Preston Road, Ribchester, Lancashire, UK, PR3 3XL

Weekly Hours Worked: Monday -Friday 08:30-17:00, 40 hours

Salary: £15,704

Contact Information:
Please reach out via email at SeanHove@bpp.com or call 0113 3500 333

About the Company:

1st Technologies was formed in 1997 and is a global and leading UK distributor of refurbished IT equipment, serving domestic UK, European, and worldwide export markets. Dealing with Dell, HPE, Supermicro, and other major brand manufacturers, 1st Technologies specialises in servers, workstations, and networking devices, as well as supplying high-quality refurbished desktop PCs, laptops, and components, whilst being at the forefront of pushing advanced technology solutions to extend the lifecycle of IT assets. This is a perfect time to join the team as they continue to expand.

Job Description:

As a Junior Engineer / Level 3 ICT Apprentice, you will play a key role in maintaining the integrity and functionality of incoming IT hardware, including servers, workstations, networking devices, and related peripherals. You will also manage hardware returns, provide technical support, and act as an escalation point for more complex technical issues.

Your efforts will help ensure the smooth operation of computer systems and the delivery of high-quality support services to our customers. A strong passion for technology and a commitment to excellence are essential for success in this role.

Key Responsibilities:

As a Junior Engineer / Level 3 ICT Apprentice your main roles and responsibilities will include:

• Conduct comprehensive tests on incoming hardware to identify any defects or issues.
• Troubleshoot and repair hardware problems to ensure all equipment operates to specification.
• Audit incoming purchase orders to verify that received items match specifications and meet quality standards.
• Maintain accurate records of tests, repairs, and audits.
• Document equipment status, including issues and resolutions.
• Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals.
• Perform thorough troubleshooting to identify root causes of technical issues and implement appropriate solutions.
• Handle returns efficiently, ensuring prompt resolution and customer satisfaction.
• Provide 3rd line technical support, serving as an escalation point for unresolved issues from lower support tiers.
• Install, configure, and maintain computer systems and software as needed.
• Collaborate with technicians and support teams to resolve technical problems.
• Document all repair and support activities accurately in the ticketing system.
• Keep abreast of new technologies and best practices in computer repair and technical support.
• Maintain a clean and organised workspace, adhering to safety protocols and procedures.
• Handle and dispose of electronic waste in an environmentally responsible manner.
• Completing checklists and reporting issues to the inbound Manager.
• Feedback and update the PRO process, keeping all parties informed.

Qualifications:

• GCSE Maths & English grade 5 or above essential
• A Level in Maths, Physics, ICT or similar are desirable
• Technical certifications desirable

Skills Required & Personal Qualities:

• Required: Experience with troubleshooting and repairing a variety of hardware components, including CPUs, RAM, hard drives, and motherboards.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Excellent understanding with diagnostic tools and software used in computer repair and troubleshooting.
• Familiarity with Windows, macOS, and Linux operating systems.
• Friendly and committed to delivering a first-class customer experience
• Ability to lift and move equipment up to 25kg.

Personal Qualities:

• Attention to detail and the ability to follow repair procedures accurately.
• Ability to work independently and efficiently manage time and priorities.
• Excellent organisational and time management skills.

What we offer you:

• POL 54 Employee Benefits Programme
• Free parking available
• 22 days per year (excluding bank holidays)

Future Prospects:

Potential of a full-time position on completion of the apprenticeship.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.