IT Technician Apprentice – Brentwood

Level 3 Information Communication Technician

Company: Brentwood School

Full Address: Middleton Hall Ln, Brentwood CM15 8EE

Weekly Hours Worked: 08:00 – 17:00

Salary: £16,000 to £18,000 per annum

Please contact: Ava on Ava.Frankel@estio.co.uk or call 

About the company:

Brentwood School is at the forefront of independent education, providing first class opportunities for its day and boarding pupils.

Founded in 1557 by Sir Antony Browne, the School statutes were signed by John Donne in 1622 declaring that pupils should be instructed in Virtue, Learning and Manners; values still embodied today. Combining inspirational modern teaching with traditional values, the School aims to provide a first-rate education. Brentwood School offers extensive extra-curricular opportunities, including excellence in sport, music and drama, the largest optional Combined Cadet Force in the country and a high level of participation in the Duke of Edinburgh’s Award Scheme.

Brief job description:

Estio Training have an exciting new opportunity for an IT technician apprentice with Brentwood School, one of the UK’s leading independent schools, based in Essex.

We are looking for an IT Apprentice to assist by supporting users with IT issues they are experiencing within the school. The ideal candidates will help to implement IT policies, procedures and best practices. They will be able to ensure that the school’s resources are managed effectively and efficiently to bring about optimum access for all network users. We want someone who can Demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands.

Your duties and responsibilities in this role will consist of:

• Provide 1st line support for all issues reported through the help desk, logging the issues as they occur or raising issues as appropriate. Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
• Escalate issues that cannot be resolved to team members, communicating the issue effectively and concisely to ensure an effective handover. Manage ongoing communication with affected end-users.
• Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.
• Maintain the smooth operation of school AV equipment such as projectors, interactive whiteboards, displays, presentation equipment, and other audio-visual aids
• Support assemblies, meetings, events, open days and after-school events on occasion as required. Assist the Exams team with the planning and set-up for examinations
• General physical work such as moving/installing computers, printers, switches, server room maintenance etc.
• Perform diagnosis procedures on PCs, mobile devices, phones, peripherals and applications.
• Advise on compatibility of hardware, applications and operating systems, according to user requirements.
• Assist with the install, configuration and deployment of applications. Troubleshoot application install issues, identify application compatibility issues and install essential software patches.
• Assist with the management of the ClickView server to ensure access to recorded videos. Upload videos to the ClickView Online server as required.
• To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate for all users in the school.
• To support and maintain the 1:1 device (iPad) program.
• To provide 1:1 and group user training as and when required.
• To help and encourage the rollout of GSuite across the school.
• Assist in the maintenance, management and deployment of the school’s 1:1 program. To ensure that mobile devices registered with the network are correctly controlled and have the appropriate resources and apps made available to them.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Knowledge of fault-finding and diagnostic techniques.
• An excellent standard of written and spoken English and numeracy.
• Windows desktop operating system experience (Windows 7/10).
• Working knowledge of iOS
• Good communication skills.
• Ability to work under pressure and manage workload with attention to detail.
• Ability to diagnose and solve technical problems quickly and efficiently.
• Organised and methodical, able to follow-through to a satisfactory resolution.

Personal qualities:

• Team player but able to work autonomously.
• Able to maintain confidentiality on all details concerning staff, pupils and parents.
• Good collaboration and team-working skills Able to carry out manual handling work.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.