IT Support Specialist Apprentice – Manchester

Level 3 IT Support

Company: NetTeam Technology Expertise

Full address: 1 City Approach, Albert Street, Eccles, Manchester M30 0BG

Weekly Hours Worked: Monday – Friday 9.00am – 5.30pm. 40 hours per week

Salary: £16,000 a year

Please contact Megan on Megan.Dover@estio.co.uk or call 01133 500 333

About the company:

An exciting opportunity has arisen to join us as an IT Support Specialist – Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector.

Duties and responsibilities:

• Point of contact between the business and end-user.
• Logging all incidents and service requests.
• Providing updates on tickets.
• Creation of tickets.
• Resetting passwords.
• Setting up new devices for our client base, both Windows and Mac.
• Completion of laptop pre-builds and post-builds.
• Managing your time efficiently and planning your day accordingly.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths

Skills Required/ Personal qualities:

• Ability to work unsupervised, independently and as part of a team.

• IT related degree or relevant qualifications highly desirable.
• Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT.
• Able to demonstrate a good all-round knowledge of IT principles.
• Knowledge of Windows OOB would be beneficial.
• Knowledge of BIOS would be beneficial.
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous.
• Experience in initial remote diagnostics along with analysis and monitoring would be advantageous.
• The willingness to learn new software and hardware skills.
• Experience of MSP and or Hospitality is advantageous but not essential.
• Knowledge of Microsoft cloud solutions including Office 365 would be advantageous.
• Experience with Desktop & Server admin across the Microsoft stack would be advantageous
• Overall appreciation of client system security.

Personal qualities:

• Friendly and professional.
• Excited about tech and thrives on developing understanding of new technologies.
• Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients.
• Recognises the importance of frequent and clear

• Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team.
• Feel that every day is a day of learning.
• Disciplined, with the ability to prioritise and execute tasks under pressure.
• Harnesses pressure to deliver results.

Desired Skills:

• Good interpersonal skills to communicate with colleagues and customers.
• Good IT literacy.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Benefits:

• We make work life balance a normal, not a benefit.
• We offer some flexibility to work from home.
• A fun and productive place to work.
• Great team of people to work alongside.
• Workplace Pension.
• Comprehensive inhouse and external training offered.
• Competitive salary that reflects your skills and experience.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.