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      IT Helpdesk Support Apprentice – Stockport

      • L3 Information Communication Technician
      • Cheshire

      Moorcroft

      Level 3 Information Communications Technician

      Moorcroft Group PLC

      2 Spring Gardens, Stockport SK1 4AJ

      35 hours per week (9am to 5pm Monday to Friday)

      £15,300

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      The Moorcroft Group are a leading UK consumer debt recovery specialist working on behalf of most major companies within the UK. Moorcroft began trading in 1985, we have expanded rapidly over this period and have built our business and reputation by working in ‘partnership’ with our many clients. We have three offices based in Stockport, Cheshire. We have over 1.5 million live accounts on our system at any one time. We are authorised and regulated by the Financial Conduct Authority (FCA).

      Brief job description:

      Estio Training have an exciting new opportunity for an Information Communications Technician Apprentice to join the IT Helpdesk at Moorcroft Debt Recovery, a debt collection agency based in Stockport, Cheshire.

      Job Description:

      We are looking to recruit an apprentice to our well established IT team in a 1st Line Support/Help Desk Support position.

      Your duties and responsibilities in this role will consist of:

      Your role be provide business users (colleagues) with a central place to raise issues and requests. The role will consist of providing 1st line resolution to colleagues where possible and escalate other issues to the appropriate areas of IT. The role will consist of the following duties:

      • Triaging tickets in our ticketing system Ivanti.
      • Providing 1st line phone support.
      • Escalating incidents.
      • Documenting new procedures.
      • Building PCs and laptops.
      • Issuing replacement equipment.
      • Working with the 2nd and 3rd line engineers.
      • Software and hardware maintenance.
      • Asset management.
      • Setting up new starters and removing leavers.
      • General office duties.
      • Learning and understanding our Citrix virtual environment.
      • Working with exchange.
      • Unlocking users using AD.
      • Password resets.
      • Providing advice and guidance to colleagues.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills/Qualities Required:

      Full training will be provided at Moorcroft. The following skills would be useful:

      • Great communication skills.
      • Ability to work well amongst a variety of different teams.
      • Good IT knowledge.
      • Previous experience working with Citrix and Exchange would be useful but not required.
      • Good time keeping.

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk