Digital Software Support Apprentice – Loughborough

Level 3 Digital Support Apprentice

Employer: England Netball

Full Address: SportPark, Loughborough LE11 3QF

Weekly Hours: 35

Salary: £18,000-£23,000 (Starting salary depending on experience)

Please contact Nathaniel on Nathaniel.Hamilton@estio.co.uk or call 0113 3500 333

About the company:

England Netball (EN) is the national governing body for one of England’s biggest female team sports.

Netball is a sport you can play from age 5 to 95, whether you are an international athlete playing for England in the Netball World Cup, a child playing for their local club, or a mum or grandma playing Back to Netball or Walking Netball we want there to be a place for you to play.

We are here for our members (all 100,000 of them) out main aim is to develop and grow the number of people watching, playing, and supporting netball. We want to get more women and girls active.

We employ around 150 people in England, not to mention the thousands of volunteers who support us to do this across the country.

Brief job description:

Estio Training have an exciting new opportunity for an Apprentice Digital Support Technician with England Netball based in Loughborough.

Job Description:

We are looking for a Software Support Apprentice to be part of our Tech Team, who make sure that all our systems are running smoothly.

We are looking for someone at the start of their tech career. We are looking for someone who is eager to learn and develop. As well as learning on the job we are offering a Digital Support Technician Apprentice Level 3 qualification.

Your duties and responsibilities in this role will consist of:

• You will be the person solving the IT issues for our staff and membership. Responding to issues raised through the system and either resolving or reporting to our software suppliers.
• Be part of the team that helps with test fixes and updates to our software, giving feedback to our suppliers so we can improve our systems.
• Create and main system user guides, process maps and provide system training to staff.
• Help to provide feedback on the types of issues raised by staff, to support better training and understanding of systems.
• Regular monitoring of our IT helpdesk queries, making sure our staff get support in a timely manner and are kept updated on the progress of solutions.
• Be the person that makes sure the new staff have the correct IT equipment on time and know how to use it.
• Continuously learn new features in our systems and Software.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Good written and spoken communication skills and comfortable presenting information to others.
• Eye for detail and ability to work within processes.
• Good general knowledge of IT.
• Ability to work with staff and suppliers on a day-to -day basis.
• Ability to explain technical information in a simple and easy to understand way.
• Ability to work in a fast-moving environment where priorities can change quickly.

Personal qualities:

• Ability to remain calm under pressure when you might not have answers straight away.
• Have a curious mind, with a passion to learn about systems and new technology.
• Knowledge of England Netball membership platform or membership game management tools.
• Experience or understanding of user acceptance testing.
• Experience working on a support desk.
• Background working in IT, Systems or Data.
• IT related certifications or equivalent.

Benefits

Health & Wellbeing

• 26 annual leave increasing to 31 +bank holidays
• 1x Wellbeing Day
• Healthcare cash reimbursements (Including dental, optical and physio)
• Access to 24-hour online GP
• Employee Assistance Programme inc. Confidential Counselling
• Gym Discounts
• Wellbeing Hub (Perk box)
• Enhanced parental and sick pay

Reward & Recognition

• Competitive Salary benchmarked and reviewed annually.
• Employee Recognition Platform and annual awards
• Discretionary Performance Bonus
• ESG Pension scheme (5% employer pension contribution)
• Life Assurance 3x Salary
• Access to financial wellbeing education resources

Lifestyle & Perks

• Retail Discount Perks
• Salary Sacrifice cycle to work scheme
• Hybrid Working
• 2x Volunteering days
• Social Events- Annual Staf Summit
• Access to free/discounted tickers for EN events
• EN staff kit and tech (role dependant)

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.