Helpdesk Technician Apprentice – Wickford, Chelmsford

  • L3 Information Communication Technician
  • Wickford

Riviera Networks

Level 3 Information Communication Technician

Company: Riviera Networks

Full Address: 7 Sopwith Crescent, Wickford, SS11 8YU

Weekly Hours Worked: Monday-Friday 8:30-5:30

Salary: £14,000 skill dependent

Please contact Raymond.Duke@estio.co.uk or call 0203 834 2872

About the company:

RIVIERA NETWORKS LIMITED is a Telecom and IT Solutions provider, specialising in turnkey solutions where we are able to deliver every element of a project for a client. This is particularly suited to SME organisations with no IT department of their own, or clients involved with property management who need a supplier to simplify their supply chain.

Brief job description:

Estio Training have an exciting new opportunity for an IT Technician Apprentice with Riviera Networks, a Managed Service Provider based in Wickford.

Job Description:

Your role will be working as part of the service desk team to identify and rectify customer issues in a timely manner. You will need to be comfortable talking to customers and problem solving.

Your duties and responsibilities in this role will consist of:

  • Resolving technical issues.
  • Provision of new services.
  • Configuration of new hardware (Such as Aruba, HP PC’s, DrayTek etc).
  • Managing cloud platforms.
  • Engaging with our customers via the phone and email.
  • CRM ticketing system administration.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Familiar with Microsoft Office suite.
  • A basic understanding of computer hardware.

Personal qualities:

  • Detail orientated
  • Punctual
  • Driven

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

 

To apply for this job email your details to Raymond.Duke@estio.co.uk.

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