Support Engineer Apprentice – Ipswich

Level 3 Information Communications Technician

Company: Lucid Systems

Full Address: 44 Felaw Street, Ipswich, IP2 8SJ

Weekly Hours Worked: 37.5 hours a week

Salary: £9,750 – £13,650 (Based on age and experience)

Please contact Jack on jack.taylor@estio.co.uk or call 01133 500 333

About the company:

Lucid Systems Provides support & consultancy to Small & Medium Size companies. We strive to become an extension of the client and work closely with them in their day-to-day IT needs.

Brief job description:

Estio Training have an exciting new opportunity for a Support Engineer Apprentice with Lucid Systems an IT Support Company based in Ipswich.

Job Description:

Support engineer – Day to day assistance with telephone calls and technical diagnostics across our client base.

Your duties and responsibilities in this role will consist of:

• Answering incoming support calls
• Logging support tickets
• Assisting in resolution of technical queries
• Supporting the office with setting up new equipment
• Cleaning of old/slow computers.
• Maintaining existing Hardware and Software to agreed standards
• To ensure calls for support are dealt with promptly and appropriately

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Flexibility
• Adaptability
• Good interpersonal skills
• Ability to multitask
• Organisational skills
• Communication skills
• IT enthusiast

Personal qualities:

• Prompt time keeping
• Organisation skills
• Willingness to learn
• Hard working
• Works well as a team
• Self-motivated

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician