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      Support Engineer Apprentice – Ipswich

      Lucid Systems

      Level 3 Information Communications Technician

      Company: Lucid Systems

      Full Address: 44 Felaw Street, Ipswich, IP2 8SJ

      Weekly Hours Worked: 37.5 hours a week

      Salary: £9,750 – £13,650 (Based on age and experience)

      Please contact Jack on jack.taylor@estio.co.uk or call 01133 500 333

      About the company:

      Lucid Systems Provides support & consultancy to Small & Medium Size companies. We strive to become an extension of the client and work closely with them in their day-to-day IT needs.

      Brief job description:

      Estio Training have an exciting new opportunity for a Support Engineer Apprentice with Lucid Systems an IT Support Company based in Ipswich.

      Job Description:

      Support engineer – Day to day assistance with telephone calls and technical diagnostics across our client base.

      Your duties and responsibilities in this role will consist of:

      • Answering incoming support calls
      • Logging support tickets
      • Assisting in resolution of technical queries
      • Supporting the office with setting up new equipment
      • Cleaning of old/slow computers.
      • Maintaining existing Hardware and Software to agreed standards
      • To ensure calls for support are dealt with promptly and appropriately

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Flexibility
      • Adaptability
      • Good interpersonal skills
      • Ability to multitask
      • Organisational skills
      • Communication skills
      • IT enthusiast

      Personal qualities:

      • Prompt time keeping
      • Organisation skills
      • Willingness to learn
      • Hard working
      • Works well as a team
      • Self-motivated

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to jack.taylor@estio.co.uk