Service Desk Analyst Apprentice – Rochdale, Greater Manchester

05Level 3 Information Communication Technician

Company – Routes Healthcare

Full Address – Cedar House, Sandbrook Business Park, Rochdale, Greater Manchester OL11 1RY United Kingdom

Weekly Hours Worked – 35 hours per week – 9am-5pm

Salary – £16,000-£18,000 (Depending on experience)

Please contact Jordan.Whitworth@estio.co.uk or call 01133 500 333

About the company:

At Routes Healthcare, we offer exceptional services to people inside of their own home, making a positive impact on everyone’s lives. Our fully integrated and personalised offering enables people to receive more tailored, specialist care outside of a clinical setting. This includes complex care services for people with long-term health conditions, clinically led enhanced homecare packages and end-of-life care. All with the individual’s hobbies, activities, daily routines and so much more in mind.

Brief job description:

Estio Training have an exciting new opportunity for a Service Desk Analyst Apprentice with Routes Healthcare, a Healthcare company based in Rochdale, Manchester.

Job Description:

We are looking for a driven and self-motivated Apprentice Support Analyst to join our IT team. The key to the role is user support so we require a good communicator who will enjoy interacting with the team at our main office and service hubs across the North of England.

You will be a first point of contact for users and provide support across all current business applications ensuring high quality IT Support is consistently delivered and maintaining the performance of the IT systems.

You will be based at our main office in Rochdale.

Travel to support colleagues at other sites may be required.

Your duties and responsibilities in this role will consist of:

• Providing a first line IT point of contact for all internal users, including on-site support in person as required.
• Logging and responding to calls submitted to the Service Desk via telephone, email, or in person.
• Provide system access as requested for new users, leavers and to support any system changes.
• Monitoring and escalating tickets as required to meet or exceed SLAs.
• Maintain service desk documentation including guidance for users.
• Liaise with other members of the IT team and external partners as required to support resolution of support tickets.
• Supporting remote offices with network and IT equipment on site.
• Maintaining, updating and creating administration documentation.
• Using the service desk software to log calls with descriptions of issues, progress and solutions.
• Management of incoming emails and calls to the IT team.
• Administration and support with IT assets and equipment including tablets and mobile phones.
• Support on IT projects when required.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Worked on a managed ticketing system with SLAs.
• Organisational Skills / ability to work independently.
• Time management.
• Manage Engine visibility (not essential).
• Excellent IT skills, and ability to demonstrate advanced use of Office 365 tools.

Personal qualities:

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333 / London – 0203 8342 872]
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.