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Operational Performance Co-ordinator Apprentice – London

Level 4 IS Business Analyst

Company: Menzies Aviation

Full Address: Building 557, Shoreham Road West, Heathrow Airport, TW6 3RT

Weekly Hours Worked: 37.5 hrs a week (Mon-Fri) FTC

Salary: £18,000 annually

Please contact or call 01133 500 333

About the company:

We are Menzies.

Our business has been evolving since we started trading in Edinburgh way back in 1833.  The movement of goods was a bit different then, but our people have always been trusted to get the job done.  Today we provide safe and efficient aviation services, for every customer, every time.


Ground Services, Air Cargo Services, Aircraft Fuelling

Brief job description:

Estio Training have an exciting new opportunity for a Operational Performance Co-ordinator Apprentice with Menzies Aviation, a global aviation services and logistics business based in London Heathrow.

Job Description:

Support the Operational Performance Manger in relation to Management Performance Control. Assist with all operational support activities and the ongoing improvement in organisational support systems.

Conduct first line investigation and gather all evidence relating to cargo discrepancies and other operational process failures.

Your duties and responsibilities in this role will consist of:

Collate and comply operational performance data for business reporting processes, inclusive of KPI’s for customer airlines.

Contribute as required in operational processes improvements, systems, data analysis and reporting automation tools

Assist with the development and implement appropriate operational procedures, policies, and KPI’s; Inclusive of the Read & Sign process and other methods of communication.

Evaluate existing analytics and operational reports for usability, readability and performance point of view and provide recommendation for improvements;

Provide support to the Operational Performance Manager in achieving the organisational and departmental Strategic Plan including reviewing performance against the strategic objectives and tracking of the organisation’s work plan;

Develop strong relationships with internal stakeholders, IT technical staff and peers to define project goals, timeline and identifying and deploying resources to meet targets;


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

A good understanding of Office 365 including excel for data analysis (pivot table), word and PowerPoint. An understanding of process flows and their creation. Be confident and able to range of other digital software (cargo specific). Preferable understanding of PowerBI, or Qlik Sense.

Personal qualities:

An analytical and creative mind is vital. You will need to organised, able to produce reports, presentations for a range of audiences. Attention to detail is key with good time management and an ability to control and manage your own time.

Future prospects:

Combing your impactful data analysis, this has the possibility to not only improve over business performance but also open wider job opportunities within Menzies Aviation.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 IS Business Analyst Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Business Analysis Foundation
  • Business Analysis Practice
  • Business Analysis Process Modelling
  • Business Analysis Requirements Engineering
  • UAT and Data Modelling

Some of these modules will include an option to take an examination to receive a professional certificate.

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