Close

I am a prospective learner

looking to become an apprentice.

Learner enquire

I am an employer

looking to upskill or enrol people to my team using apprenticeships.

Employer enquire

    Discuss your apprenticeship training needs

    Simply complete the form below and we'll contact you

    First Name

    Last Name

    Company Name

    Email Address

    Phone Number

    Your Information

    The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at www.estio.co.uk. We will use your contact details to get in touch with you about this enquiry. Additionally, you can choose to receive marketing information from Estio. Please use the checkboxes below to let us know if you are happy to receive these communications.

    You can opt out of marketing at any time by using the Unsubscribe link on future emails.

      Discuss your apprenticeship training needs

      Simply complete the form below and we'll contact you

      First Name

      Last Name

      Email Address

      Phone Number

      Postcode

      Your Information

      The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at www.estio.co.uk.

      MIS Support Apprentice – Leeds

      • L3 Information Communication Technician
      • West Yorkshire

      School ICT Services

      Level 3 Information Communications Technician

      Company: School ICT Services

      Full Address: The Courtyard, Swillington Lane, Swillington, Leeds LS26 8BZ

      Weekly Hours Worked: 37.5 hours per week

      Salary: £10,500

      Please contact Lois on lois.sharland@estio.co.uk or call 01133 500 333

      About the company:

      School ICT Services is a Leeds based, leading provider of MIS (Management information system) and IT Support to schools nationally since 2009. As a business focused on service delivery, our people are our most important asset and we make every effort to ensure that we recruit and retain the best people in the business. Our MIS Consultants and IT Engineers have significant relevant education experience in their field of expertise. We enjoy a very low level of staff turnover, therefore our customers benefit from a high quality, responsive and efficient service delivered by a team of people whose advice and guidance can be trusted and relied upon.

      Brief job description:

      Estio Training have an exciting new opportunity for a MIS Support Apprentice with School ICT Services, an Information Technology & Services company based in Leeds.

      Job Description:

      Estio Training have an exciting new opportunity for a MIS Support Apprentice with School ICT, based at the Head Office in Swillington, Leeds. This role would be to join our best-in-class MIS Support team who deliver software support and training on SIMS, Arbor and Scholar pack. It is our aim to help schools to make the most effective use of their MIS system. This role will primarily be working with customers to resolve queries/faults on a specialist education focused MIS helpdesk, as well as sharing best practice for use of software with customers. Full training will be given to the successful candidate on using and supporting the software.

      Your duties and responsibilities in this role will consist of:

      • Remotely connecting to users to investigate and fix software issues.
      • Deliver first line telephone, email and remote support across a range of software modules.
      • Helping to create professional documentation for our customer portal to help minimise helpdesk calls.
      • Complying with security, password, and data GDPR policies.
      • Continually update and develop knowledge and skills in line with market changes.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Good Attention to detail
      • Excellent problem solving and investigative skills
      • Excellent communication skills, both verbally and written with good customer service skills
      • Ability to work independently or effectively as part of a team

      Personal qualities:

      • Motivated and ambitious
      • Organised
      • Willingness to learn
      • Calm under pressure
      • Good timekeeping

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to lois.sharland@estio.co.uk