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Junior Support engineer- Ipswich

  • L4 Network Engineer
  • Suffolk

Lucid Systems

Level 4 Network Engineer

Lucid Systems

44 Felaw Street, Ipswich, IP28SJ

37.5 Hours a week

Salary negotiable based on knowledge and experience

Please contact or call 0113 3500333 regarding the role.

About the company:

Lucid Systems Provides support & consultancy to Small & Medium Size companies. We strive to become an extension of the client and work closely with them in their day-to-day IT needs.

Brief job description:

Estio Training have an exciting new opportunity for a Junior Support Engineer

with Lucid Systems an IT Support Company based in Ipswich.

Job Description:

Junior Support engineer – Day to day assistance with telephone calls and technical diagnostics across our client base.

Your duties and responsibilities in this role will consist of:

  • Answering incoming support calls
  • Logging support tickets
  • Assisting in resolution of technical queries
  • Supporting the office with setting up new equipment
  • Cleaning of old/slow computers.
  • Maintaining existing Hardware and Software to agreed standards
  • To ensure calls for support are dealt with promptly and appropriately


  • 4 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Flexibility
  • Adaptability
  • Good interpersonal skills
  • Ability to multitask
  • Organisational skills
  • Communication skills
  • IT enthusiast

Personal qualities:

  • Prompt time keeping
  • Organization skills
  • Willingness to learn
  • Hard working
  • Works well as a team
  • Self-motivated

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Cisco IT Essentials
  • Network Principles
  • Network Systems and Architecture
  • Network Security

Some of these modules will include an option to take an examination to receive a professional certificate.

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