Close

I am an Employer

looking to upskill or develop ambitious learners

Hire

I want to learn a new skill

and become an apprentice for a fantastic company

Get Hired

Junior IT Technician – Salford

  • L3 Information Communications Technicians
  • North Yorkshire

UtilityHive

Level 3 Information Communication Technician

Title: Junior IT Technician

Company: UtilityHive

Full Address: Apiary House, Merchants Quay, Salford M50 3SS

Weekly Hours Worked

Salary : £8,648.64- £16,679.52 (dependant on age)

Please contact: lauren.fletcher@estio.co.uk  or call 01133 500 333

About the company:

Here at Utility Hive we pride ourselves on ensuring that we provide top quality business utility comparisons and consultative management to each and every one of our bee-zy customers.

Born and based in Manchester, our aim is to provide you with a unique consultative service that exceeds all expectation. Our passion has been buzzing around since 2013 and it’s the fuel that drives us to maintain outstanding customer service and uphold communication with all of our customers.

The utility market can be a complicated place therefore our aim is to continuously harvest and transform the way we operate to improve and spark innovation to make it as simple, time-saving and as straightforward as possible for you. We understand that running a business takes a lot of time and attention, that’s why we are here as a helping hand, with no question too small for our highly trained and aptly prepared utility experts who will put your business at the core of our hive.

All of our systems and comparison technologies grant you an efficient, rapid response rate when finding the best and cheapest quotes available on the current market.

With regular updates on the status of your contract(s) and friendly, helpful advice from our experts, we promise to make the whole process a lot simpler for you. You’ll never be left in the dark about how your utilities are being dealt with as we provide you with complete transparency.

Our success stems from the fact that “we’re better together”. We work hard and have fantastic relationships with all our suppliers, which gives us the power to negotiate the best deal for your business. Why be stung with unnecessary pricey tariffs when you can join our colony of happy customers.

Brief job description:

Estio Training have an exciting new opportunity for a Junior IT Technician with Utility Hive, a Utilities company based in Manchester.

Job Description:

Your role as Junior IT Technician is to be responsible for managing our Dialler system and ensuring that all data sources are worked correctly by efficient delegation of data facilitation and data quality checks.

Your role will also be to provide a 1st line of IT support across the business.

Your duties and responsibilities in this role will consist of:

  • Provide 1st Line IT support across the business, managing and resolving all low-level issues/queries.
  • Reporting via email and issues or queries that are not resolved at 1st line and ensuring they are passed to 2nd and 3rd line, also ensuring that a resolve is met on each query.
  • Quality checking data inputted/checked by Business Support Agents and provide feedback in a timely and prompt manner.
  • Assisting with data verification of all sources when needed
  • Management of campaigns and data sources in the Dialler System.
  • Ensuring that all Sales agents are able to dial efficiently to meet their KPIs.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Attention to detail and quality
  • Self‐motivated and looking for a challenge
  • Ability to work in a team in an occasionally stressful environment.
  • Enthusiasm!
  • To make and maintain accurate records both written and digital.
  • To be able to communicate clearly and pleasantly.

Personal qualities:

  • Excellent written and verbal communication skills
  • Ability to estimate timescales and meet delivery deadlines effectively and accurately
  • Ability to manage multiple tasks, whilst prioritising tasks and activities
  • Attention to detail and quality
  • Self‐motivated and looking for a challenge

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

To apply for this job email your details to lauren.fletcher@estio.co.uk