IT Technician Apprentice – Newhaven , East Sussex

  • L3 Information Communication Technician
  • Newhaven

Step Academy Trust

Level 3 Information Communication Technician

Company – Step Academy Trust

Full Address – BN9 9UT Breakwater Academy

Weekly Hours Worked – 36 hours per week, term time plus 3 weeks

Required for July 2024

Salary – £16,008pa (£16,896pa FTE)

Please contact Ava on or call 0203 834 2872

Company description:

STEP Academy Trust is a growing Multi-Academy Trust, committed to improving the life chances of children. The Trust wishes to continue to develop the use of ICT throughout its Academies and, as such, we are looking to appoint an Apprentice ICT Technician based in South London. This role is required to support the Trust as it continues its growth.

Job Description & Responsibilities:

The desired candidate will provide technical and software support to a group of academies across East Sussex, with occasional visits to other STEP academies. You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults. In conjunction with the STEP ICT team, you will also advise on ICT Health & Safety in the academies and monitor its practice. You will be responsible for the maintaining information contained on the school website, ensuring this information is relevant and up to date.

Specific Duties:

  • Acting as a point of contact for ICT issues.
  • To support the management and maintenance of the academies’ networks.
  • Maintenance and cleaning of computers, whiteboard and projectors.
  • Install and maintain software systems as required.
  • Stock control and upkeep of related records and inventory.
  • Record all procedures and processes in detail to aid staff knowledge.
  • Support teachers and pupils with mobile devices during lessons.
  • Maintain internet access, websites used and grant relevant permissions.
  • Maintain network, internet and email logins.
  • Diagnose and resolve hardware, software and end user problems.
  • Manage and develop use of mobile devices, including any related apps that support teaching and
  • Application of theft deterrent markings to all existing and new equipment as necessary.
  • Undertake periodic safety checks on equipment and materials.
  • Work with teachers to ensure ICT skills are utilised across the curriculum.
  • Knowledge of the applications used across all year groups and within all curriculum areas.
  • Manage anti-virus software.


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Exercise confidentiality and discretion at all times.
  • Work using your own initiative within school times.
  • Assist school staff with resources when required.
  • Be enthusiastic in developing own expertise and skills.
  • Undertake any other duties as required by the ICT team.
  • Undertake professional training and qualifications.

Personal qualities:

  • The ability to quickly learn new technologies and developments, reliable time keeping and attendance.
  • A history of technical development, through providing IT assistance to friends and family, and/or through pursuing IT related hobbies (Building PC’s/Website Management)
  • Excellent attention to detail and documentation.
  • Good problem‐solving skills.
  • Adaptable and flexible approach.
  • Ability to communicate effectively to all levels of the user base both written and verbal.
  • Willingness to learn and improve skills both technical and non‐technical.
  • Able to lift and handle ICT equipment as required.
  • Organised worker.
  • Good level of verbal and written English.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

STEP Academy Trust believes that its workforce should reflect the local community and that all groups within the community should have equal access to the Trust’s employment opportunities. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. This post is subject to an Enhanced DBS check and references.

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