IT Technician Apprentice – Edgbaston, Birmingham

Qcom Ltd

Level 3 Information Communication Technician

Company: Qcom Ltd

Full Address: Beech House, 1a and 1b Greenfield Crescent, Edgbaston, Birmingham B15 3BE

Weekly Hours Worked: 37

Salary: £12,313.60 PA

Please contact Ava on or call 0203 834 2872

About the company:

Qcom stands out as your dedicated digital transformation specialist, leading the way in harnessing the full potential of technology. Our mission is to empower you with this expertise, creating a culture that embraces innovation to not just meet, but exceed our collective goals, creating a legacy of exceptional IT solutions. Our focus on business transformation services means that we tailor our offerings to align seamlessly with your unique business objectives. Experience the power of our outcome-driven solutions and embark on a transformative journey towards business excellence with Qcom.

Brief job description:

Estio Training have an exciting new opportunity for a (IT Technician apprentice) with (Qcom Ltd), a MSP (Managed Service Provider) based in (Birmingham).

We are seeking an apprentice who has can-do attitude and looking forward to step into the world of a skilled Network Engineer role in our IT team. The apprentice will be responsible for designing, implementing, maintaining, and supporting our organization’s network infrastructure. The ideal candidate should have right attitude as well as a strong troubleshooting and problem-solving mindset.

Job Description:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical problems, either remotely or on-site. Walk users through problem-solving steps and provide clear instructions.

Install, configure, and upgrade computer hardware components, CCTV equipment and software applications.

Perform routine maintenance tasks to ensure the optimal functioning of computer systems. Keep an inventory of hardware and software assets.

Troubleshoot network connectivity issues and ensure a secure and stable network environment. Install and maintain network equipment such as routers, switches, and firewalls.

Investigate, analyze, and resolve technical issues in a timely and efficient manner. Document problem resolution steps and maintain a knowledge base for future reference.

Work closely with other IT professionals in the team.

Keep abreast of technology trends and recommend updates or upgrades to maintain system efficiency.

Ensure that IT systems and practices comply with relevant regulations and standards.

Your duties and responsibilities in this role will consist of:

  • Install and configure computer systems, CCTV, network devices, and peripherals.
  • Set up and customize software applications based on user needs.
  • Diagnose and resolve hardware, software, and network issues.
  • Provide technical support to end-users, both remotely and in person.
  • Respond to help desk tickets and prioritize support requests.
  • Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
  • Implement and maintain security measures to protect the organization’s systems and data.
  • Install and update antivirus software, firewalls, and other security tools.
  • Conduct security audits and ensure compliance with security policies.
  • Ensure the integrity and availability of data by creating and maintaining backup systems.
  • Perform routine maintenance on hardware components, including cleaning, upgrades, and repairs.
  • Coordinate with vendors for hardware repairs and warranty services.
  • Install and manage software updates, patches, and security fixes.
  • Ensure that all systems and applications are up to date with the latest versions.
  • Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs.
  • Maintain an inventory of IT assets, including hardware, software, and licenses.
  • Track and manage the lifecycle of IT equipment.
  • Keep abreast of new technologies, trends, and best practices in the IT field.
  • Participate in IT projects, such as system upgrades, migrations, and implementations.
  • Ensure projects are completed within specified timelines and budget constraints.


5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • The ability to identify and resolve technical issues efficiently.
  • Capacity to analyse situations and make informed decisions quickly.
  • Using diagnostic tools to identify and fix problems.
  • Excellent communication skills for interacting with end-users to understand and resolve their issues.
  • Dealing with individuals who may not have a technical background requires patience and the ability to explain solutions in a clear and understandable manner.
  • Understanding and meeting the needs of end-users.
  • Maintaining detailed records of system configurations, changes, and issue resolutions.
  • Creating clear and concise documentation for both technical and non-technical audiences.
  • IT is a rapidly evolving field, and staying up to date with new technologies and tools is crucial.
  • Working effectively with other IT professionals, departments, and teams.
  • Managing and prioritizing tasks effectively to meet deadlines.
  • Completing tasks in a timely manner to minimize downtime.
  • Ability to provide support to users working remotely

Personal qualities:.

  • IT technicians need to analyse problems logically and come up with effective solutions. This involves the ability to troubleshoot issues and think critically.
  • IT technicians often deal with various technical issues, and the ability to solve problems efficiently is crucial. This includes identifying the root cause of problems and implementing effective solutions.
  • Being detail-oriented is essential in IT, as small oversights can lead to significant issues. Paying attention to the details ensures accuracy in troubleshooting and problem resolution.
  • IT technicians must communicate technical information to non-technical users. The ability to convey complex concepts in a clear and understandable manner is crucial for effective communication.
  • Dealing with end-users requires a customer-centric approach. IT technicians should be patient, empathetic, and able to provide excellent customer service, even in stressful situations.
  • IT technicians often work as part of a larger IT team. Collaboration and the ability to work effectively with colleagues contribute to a positive working environment and improved problem-solving.
  • IT technicians may face multiple tasks and deadlines. Effective time management skills help in prioritizing tasks and meeting deadlines, ensuring efficient workflow.
  • The IT field is dynamic, and staying curious and committed to continuous learning is essential. This ensures that IT technicians remain updated on the latest technologies and best practices.
  • Technical issues can be frustrating for users, and IT technicians need to remain patient and composed, even when dealing with challenging situations.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

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