IT Technician Apprentice – Dudley, Birmingham

Level 3 Information Communications Technician

Company: Network IT 24

Full Address: Dudley Court South, The Waterfront, Brierley Hill DY5 1XN

Weekly Hours Worked: 35 hours

Salary: £224-£250 p/w

Please contact Ami on Ami.Wilson@estio.co.uk or call 01133 500 333

About the company:

Network IT 24 know how important ICT is in schools and have been providing IT Services for over 10 years. We aim is to deliver schools a premium ICT support service that works for their individual needs. Our supportive and experienced technical team will help you gain the skills and expertise in ICT support.

Brief job description:

Estio Training have an exciting new opportunity for an IT Technician Apprentice with Network IT 24 an IT services company based in Dudley, Birmingham.

Job Description:

You will be part of a keen and supportive team that will provide opportunities for you to develop your technical skills and your ability to deliver excellent technical support in school environments.

The role is based in the IT Department and will cover a wide variety of tasks, working with PC’s, tablets, laptops and a centralised printing system, whilst developing the skills needed to achieve a qualification.

Your duties and responsibilities in this role will consist of:

• First line user support and training for workstations, laptops, tablets and mobile devices.
• To assist with the checking and maintenance of the school’s ICT resource for safe, effective use by students and staff.
• To work the ICT team to ensure that IT and acceptable use policies are adhered to.
• Liaising with suppliers and external providers, as directed by the ICT Network Manager or a member of the Senior Leadership Team.
• To support staff and student use of ICT within the classroom, and remotely when required.
• To assist with the maintenance of user accounts in a Microsoft Active Directory environment.
• Maintenance of desktop PCs and laptops, including building, configuring, updating, and deploying hardware to users.
• Troubleshooting PC, wired and wireless LAN problems.
• Troubleshooting and configuration of AV equipment including projectors and speakers.
• To work with the team to deploy new software applications and updates to existing software packages.
• Support & Development of school ICT systems such as G Suite and Microsoft 365 Applications e.g. Teams, Google classroom.
• Provide advice and guidance on the use of ICT systems.
• To assist with the accurate documentation of systems and assets.
• To assist the ICT helpdesk, escalating support calls to the ICT Network Manager/Team leads in a timely fashion to ensure effective and efficient service desk call resolution.
• Follow ICT system maintenance procedures.
• Follow backup, virus protection and security procedures.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Passion for IT and technology
• Some knowledge of networking and installation (not essential)

Personal qualities:

• Organised
• Good time keeping
• Driver (preferable)
• Eager to learn

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician