IT Technician Apprentice – Cheltenham

Level 3 Information Communication Technician

Company: Cheltenham Bournside School

Full Address: Warden Hill Road, Cheltenham GL51 3EF

Weekly Hours Worked: 37 hours per week (8:00am – 4:00pm Monday to Thursday and 8:00am – 3:30pm Friday)

Contract Type: Fixed term – 1^st September 2025 to 31^st March 2027

Salary:  £16,557 annual salary

Contact Information:
Please reach out via email JordanWhitworth@bpp.com at or call 0113 3500 333

About the Company:

Bournside is an established single academy trust with a PAN of 300. We have a wide catchment, over 200 staff and over 1,800 students. That means we have the resources to provide a wealth of opportunities: a sports centre and 3G sports pitches; a fully equipped drama studio, a dance studio, a large library, modern spacious English and Maths blocks, 12 new and further refurbished science labs and specialist design, technology, computing and media rooms. Our highly successful sixth formers have their own large base within the school too. No one gets lost in the crowd, however. In their 2022 report, OFSTED commented on the “strong sense of community for both staff and pupils” and that “pupils are ready for learning and engage well with teachers and other adults.” Everyone is a member of one of our six houses; coupled with our vertical tutor group model, the house system aims to nurture and enhance that sense of family and community, strengthen home/school communication, and provide opportunities for older students to act as role models for younger students, enabling them to have meaningful conversations about school life and their future aspirations.

Job Description:

To contribute to the IT support provisions at Cheltenham Bournside School by assisting the Senior IT Manager & Assistant IT Services Manager.

Role Summary:

An exciting opportunity has arisen to join Cheltenham Bournside School as an IT Technician Apprentice.

We are looking for an enthusiastic person to join our busy IT department to contribute to the IT support provisions at Cheltenham Bournside School by assisting the Senior IT Manager & Assistant IT Services Manager.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• To help ensure that all computer rooms and mobile device trollies are kept in a well ordered, neat and presentable state.
• To install, maintain and repair IT and audio-visual hardware and peripherals.
• To deploy operating systems and software packages to school computers and mobile devices.
• To ensure that printers and reprographics equipment are stocked with required consumables.
• To assist staff with the more advanced features of Microsoft 365, such as forms, SharePoint and collaborative tools.
• To provide a first point of contact for technical support requests from staff and students
• To assist with basic network administration tasks such as the creation of user accounts and resetting of passwords.
• To support parents with the use of the various school portals and communication systems.
• To assist with any other general IT duties as directed by your line manager that are commensurate with the grade and level of responsibility of this post.

Other 

• To have professional regard for the ethos, policies and practices of the school and maintain high standards of attendance and punctuality
• Perform any reasonable duties as requested by the headteacher.

Special conditions  

This job description sets out the main duties of the post at the date it was drawn up. However, it is not intended to be an exhaustive or definitive list. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post. You may be required to carry out other duties commensurate with your role.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE
• Relevant formal qualification or experience of working in a technical role
• Commitment to complete the apprenticeship training program

Desirable:

• Higher level qualification in a relevant discipline

Skills Required:

Essential:

• Knowledge of PC and laptop hardware
• Knowledge of Windows operation systems
• Knowledge of Apple MacOS or iOS
• Experience of using Microsoft 365 collaboration tools
• Good level of literacy and communication skills

Desirable:

• Knowledge or experience of Windows servers
• Knowledge or experience of TPC/IP networking
• Knowledge or experience of Microsoft deployment tools
• Knowledge of or experience of mobile management systems

 Personal Qualities:

These personal qualities are essential for creating a positive and supportive school environment that fosters the growth and development of students, staff and the broader community.

Ambition

• Shows enthusiasm to excel in their role.
• Takes initiative to identify and pursue opportunities for growth and improvement.

Curiosity

• Possesses a natural curiosity and desire to learn new things.
• Approaches challenges and opportunities with an open and curious mindset.

Pride

• Punctual and reliable.
• Pays careful attention to detail and takes pride in delivering high-quality work, effectively prioritising tasks to meet deadlines.

Purpose

• Demonstrates a strong sense of purpose and dedication to making a positive impact on students’ lives.
• Is committed to serving the needs of students, parents, and the school community with purpose and intentionality.

Respect

• Shows empathy and understanding towards the needs and perspectives of others.
• Conducts themselves with professionalism and integrity in all interactions and communications, keeping calm when working under pressure in a busy working environment.

Support

• Works collaboratively as part of a team, supporting colleagues and sharing guidance, knowledge and resources.
• Provides encouragement and support to students, colleagues, and parents to help them achieve their goals.

Other Information:

• Working is term time only including INSET days i.e. 39 weeks per year with paid holiday of 28.75 days
• Onsite parking facilities and cycle storage
• Free one-to-one wellbeing support
• Free access to the school’s Gym
• Cycle to work scheme
• Discounted gift cards via Voucher Store
• A comprehensive range of staff social events throughout the year
• Our dining centre and Pit Stop Café is open between 8:30am and 1:30pm every day.

Future Prospects:

Potential for the role to become a permanent role if a vacancy exists at the end of the apprenticeship.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.