Level 3 Information Communications Technician
Title: Apprentice IT Technician
Company: Altrincham College
Full Address: Green Lane, Timperley, Altrincham WA15 8QW
Weekly Hours Worked: 36.25 hours per week
Salary: £4.81 ph
Please contact: email@example.com or call 01133 500 333
About the company:
Altrincham College of Arts is a non-selective secondary school and sixth form located in Timperley, Trafford, England. The school is an academy and is part of South Manchester academy trust. It also holds the specialist Arts College status.
Brief job description:
To ensure high quality ICT resources (hardware and software) are available to all school users when and where required. To be responsible for the maintenance of such resources, identifying health and safety issues and resolving, resourcing issues effectively.
Your duties and responsibilities in this role will consist of:
Altrincham College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Assist the ICT Network Manager in all aspects of ICT support/provision and deputise for them in their absence. To ensure ICT support is available at all times during the school day and support staff towards having greater level of self-confidence with the use of IT.
Maintaining equipment including:
- connecting, setting up and checking PCs and peripherals for normal operation
- daily checking of equipment – e.g. mice, keyboards, cables, paper/toner in printer etc
- cleaning hardware where appropriate
- performing workstation and peripheral (including whiteboards and projectors) upgrades and repairs to hardware (e.g. replacing laptop screens and keyboards)
- identifying and initiating other repairs including keeping accurate records of all faults via established methods within the IT Services Department; informing the ICT Network Manager of problems and liaising with external suppliers where appropriate
- ensuring the security of ICT equipment around the school
- installing new workstations and peripherals, relocating existing workstations, and dismantling and disposing of old workstations and peripherals in line with agreed procedures
- assist with installation of servers, install operating systems upgrades as required
- proactively managing any printing issues and co-ordinate stocks and supplies.
Setting up hardware, software and other equipment as requested by staff:
- ensure projectors/interactive whiteboards (IWBs) are available and working
- support staff with assemblies
- copy/burn CDs.
Supporting pupils and staff in the appropriate use of ICT:
- support staff and pupils in their use of ICT, to support teaching and learning
- producing operating instructions for equipment and software as appropriate
- producing identity cards in line with school procedures
- capturing student fingerprints in line with school procedures
Assisting the ICT Network Manager in managing the school networks including:
- acting as front-line response for help desk
- performing diagnostic and recovery routines on network equipment
- configuring network clients with appropriate server information and software
- installing and setting configuration options for equipment such as switches and routers
- performing routine tasks to maintain user accounts and permissions, including:
- setting up user groups
- allocating and managing access rights
- setting up new users
- installing software across the network and setting common options
- maintaining hardware and software of the server
- monitoring system logs
- installing, configuring, and maintaining antivirus software across the network
- administering e-mail accounts
- dealing with problems with passwords, printers, Internet filter etc
- assisting with the installation of additional servers and upgrading the network operating system
- maintaining Internet filtering systems.
Assist the ICT Network Manager in keeping appropriate records of expenditure on hardware and software, support requests and actions taken:
- ensuring a suitable booking system for the ICT suites and other equipment is in place
- keeping inventory up to date for IT hardware
- ensuring software licences are up to date
- ordering new hardware and software to meet school’s needs and ensuring best value when requested by the IT Manager
- checking and ordering printer toner, cartridges, etc and ensuring essential items are always in stock
- maintaining all necessary documentation including systems manuals, cable diagrams, patching schedules etc.
Being aware and conversant with new and innovative ICT developments:
- attendance of any ICT courses which may prove useful personally or to the whole school and disseminating information
- sharing examples of good practice
- attendance at ICT development meetings where necessary.
Ensuring that legal and contractual obligations relating to ICT resources, systems and services are met:
- carrying out basic safety checks.
- following relevant H&S regulations affecting ICT facilities, ensuring these are met and raise awareness among staff, pupils and other users
- awareness of GDPR and be able and prepared to enforce these regulations
- ensure legal obligations are met for control of software.
Participating as a full member of staff at the school, following school policies and procedures and supporting initiatives
Undertake such duties as may from time to time be reasonably assigned by the Headteacher or ICT Network Manager.
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Prior SIMS.net experience
- Experience using Linux operating systems in a network environment
- Experience with different programming languages e.g. C#, Python, Java etc.
- Previous experience of providing customer service.
- ICT skills for the support and installation of computer hardware, networks operating systems, software, printers and other peripheral equipment.
- Willingness to investigate new software and subsequently instruct others in its use
- Ability to communicate effectively with a range of stakeholders
- Self-motivated with ability to act on own initiative and resolve problems/faults independently or as part of a team
- Conscientious and organised person who pays excellent attention to detail
- Able to offer some flexibility in working hours
- A willingness to undertake training and keep abreast of current issues relevant to own area of work through networks, conferences and other meetings.
The role offers long term security and the opportunity to progress into a permanent position.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
To apply for this job email your details to firstname.lastname@example.org