Comcheck Systems Ltd
Level 3 Information Communications Technician
Company: Comcheck Systems
Full Address: Bearsted Green Business Centre, Bearsted Business Centre, The Green, Bearsted ME14 4DF
Weekly Hours Worked: 35 hours per week
Salary: £9,100
Please contact Nabila on nabila.lotfy@estio.co.uk@estio.co.uk or call 01133 500 333
More Than Just IT Support
Primarily an IT Services Company, Comcheck Systems have been providing key solutions for many different sectors since the company was founded in 1991
Unlike many other IT companies, Comcheck Systems offer ‘The Complete Solution’ to all your computing needs. Our comprehensive portfolio of services has been developed to provide your Company with a computing partner you can trust.
Job Description:
To provide 1st line (helpdesk) technical support to external customers, assisting with hardware and software problems via phone, email or onsite.
Duties and Responsibilities. To provide technical support, answering support queries via phone, email and sometimes in person onsite.
Duties and Responsibilities
- Logging of IT equipment
- Diagnostic of product issues
- Repair IT equipment
- Upgrades to IT equipment
- Installing software
- Factory resets of IT equipment
- Troubleshoot user and software issues
- Sales support
- Customer service
Skills / Attributes Required
- Understanding of Microsoft Windows 7 – 10 desktop operating systems.
- Experience using Microsoft Office (MS Word, Excel and PowerPoint, Outlook)
- Basic understanding of PC hardware set-up and configuration
- Basic understanding of IT networking
- Good telephone manner and face to face communication skills
Personal qualities:
- Excellent communication skills
- keen to learn
- Attention to detail
Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
To apply for this job email your details to nabila.lotfy@estio.co.uk