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      IT Support Technician Apprentice – Wolverhampton, Telford

      • L3 Information Communication Technician
      • West Midlands

      Start Software

      Level 3 Information Communications Technician

      Company – Start Software

      Full Address – e-Innovation Centre University of Wolverhampton, Telford, TF2 9FT

      Weekly Hours Worked – 08:30-17:00 Mon-Fri

      Salary – £14,000 PA

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      Start Software is an award-winning software development and consulting business. Helping businesses of all sizes create easy-to-use desktop software and mobile apps.

      Brief job description:

      Estio Training have an exciting new opportunity for an apprentice IT Support Technician with Start Software a software development and consulting business based in Telford.

      Job Description:

      Start Software are looking for an Apprentice IT Support Technician to be an integral part of the Helpdesk team.

      Your duties and responsibilities in this role will consist of:

      • Deal with first line support enquiries from clients.
      • Setting up handsets, investigating problems with data on handsets.
      • Investigating report issues.
      • Initial investigation into problems reported.
      • Handling enquiries by telephone and email.
      • Logging issues raised by clients on our system and providing clients with information as required.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • The ability to use your own initiative, be curious and to work unsupervised as required.
      • Accuracy and attention to detail with an ability to work at pace
      • Enjoys working as part of a high performing team to achieve a common goal with a can-do attitude
      • A calm and professional manner with a flexible and adaptable approach to work
      • Comfortable with continuous change.
      • Ability to remain calm in a fast paced and stressful environment
      • Ability to prioritise workload
      • Ability to learn new systems quickly
      • Passion for technology with a desire to learn

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to stephanie.mallinson@estio.co.uk