IT Support Technician Apprentice – Shirley, Solihull

Level 3 Information Communication Technician

Company: XEpay / Xepos Ltd

Full Address: The Exchange 26 Haslucks Green Rd, Shirley, Solihull B90 2EL

Weekly Hours Worked: 35 hours per week

Salary:  £6.40 per hour

Please contact Rachel on Rachel.Harati@estio.co.uk or call 0113 3500 333

About the company:

XEPAY are EPOS systems that create and design their own software.

XEPAY software designed to fit your business perfectly Integrated EPOS Systems from £99 for XE PAY Customers We have spent the last 6 years working with other businesses in your sector. We understand every pain point, that’s why we have created the perfect epos system specifically for your business, with every feature you will ever need.

Brief job description:

We are looking to recruit an ambitious, methodical and driven individual with an attention to detail who will report to our senior staff. The role will include a wide array of tasks around the setup and maintenance of IT equipment as well as Internal Website Management and Data management.

Job Description:

Your duties and responsibilities in this role will consist of:

As the IT Support Apprentice you will be tasked with many IT related duties:

• Maintain current staff and business IT Equipment, including troubleshooting and setup.
• Maintenance of current website and updating the website internally.
• Setup and maintenance of internal networks.
• Setup and maintenance of internal servers.
• Repairing IT Equipment.
• Troubleshooting for colleagues and partners.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• The successful candidate will possess excellent customer service skills and telephone manner.
• You will have experience in a similar technical role or a strong interest in the IT/digital world and have excellent organisational skills.

Personal qualities:

• Interpersonal skills.
• Outstanding communication skills.
• Self-motivated achiever.
• Willing to learn.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.