IT Support Technician Apprentice – Cranleigh , Surrey

Level 3 Information Communications Technician

EnablesIT

Unit 7 Williams Court, Littlemead Industrial Estate, Alfold Road, Cranleigh, Surrey, GU6 8NE

Monday – Friday, 3-week pattern – 8:00-16:30; 9:00-17:30; 09:30-18:00

£12,000

Please contact Lois on lois.sharland@estio.co.uk or call 01133 500 333

About the company:

We work in partnership with our customers to provide IT services that solve their pain points and genuinely enable them to deliver more.

Our customers include small businesses and large multi-server organisations. They all trust us to manage their systems and secure their data, ensuring they get the most out of their IT.

We believe IT should always be an asset to your business and never a headache, giving you back valuable time to focus on what you do best.

Brief job description:

Estio Training have an exciting new opportunity for a IT Support Technician with EnablesIT, a computer support company based in Cranleigh.

Job Description:

The main purpose of the job is to assist the service delivery team in meeting service levels for all customer contracts by providing the initial logging and troubleshooting of incidents.

Your duties and responsibilities in this role will consist of:

• Demonstrate strong commitment to service ethics
• Responding to and resolving alerts, incidents and service requests with 1st line expertise within the service level agreement
• Providing accurate technical answers that are appropriately communicated to customers
• Keep users regularly informed of the progress in accordance with the service desk guidelines
• Manage customer expectations in accordance with SLA
• Understand and log all incidents and service requests from initial call to completion
• Understand and utilise proactive monitoring tool sets and deal with alerts appropriately
• As required liaise with 3rd party vendors managing them to provide effective resolutions for issues
• Escalate to senior technical resources/management as required before service levels breach
• As required, attend site to perform field engineering functions
• Proactively develop knowledge and skills specific to enablesIT customer environments, contributing to site documentation
• Develop the appropriate product and services knowledge, including passing relevant technical certifications as required by enablesIT

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills and Personal Qualities Required:

• Active listening and good communication skills
• Well-spoken and smart appearance
• Good problem solving skills
• Passion for technology
• The willingness to work independently and within a team
• Able to prioritise and use initiative
• To be well-organised and thorough
• Flexibility and quick thinking
• A confident and determined approach

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician