IT Support Engineer Apprentice – Clifton Moor, York

Level 3 Information Communication Technician

Company: Monitory Computer Systems

Full Address: 4 Cayley Court, George Cayley Drive, Clifton Moor, York, YO30 4WH

Weekly Hours Worked: Monday to Friday, 09:00 to 17:15 with ¾ hour for lunch.

Salary: £15,600 Annual

Contact Information:
Please reach out via email at SeanHove@bpp.com or call 0113 3500 333

About the Company:

Monitor Computer Systems Ltd. are the market leader in the UK for supplying state of the art Alarm Management systems to the alarm monitoring industry. We also supply and support systems in Europe and the USA.

The average time with Monitor now exceeds 5 years. We are one of the most attractive employers in York and people don’t want to leave us.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Engineer Apprentice for a premier supplier of alarm monitoring systems based in York.

Role Summary:

The vacancy will initially involve training in all the aspects of a software supplier from the writing of the code, through testing, to the distribution and support of the application.

Key Responsibilities:

As an IT Support Apprentice your main roles and responsibilities will include:

Initially the candidate will undergo a mixture of training and on the job experience.

The position is based solely in the support department but will liaise with the development department.

Key responsibilities will be:

• Interface directly with our customers in a professional and courteous manner.
• Provide support on a product which monitors life and property.
• Integrate into an established team of IT professionals.
• As well as working on the first line support desk, the candidate may assist in internal infrastructure work and manage projects.
• The candidate will need to be someone who is capable of following a contract to supply a new Sentinel system and meet each requirement in that project to install the system, configure it to meet their requirements, train their users and eventually go live.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required:

• Windows or Linux operating systems
• SQL Databases
• Networks
• Virtualisation
• Hardware building and configuration
• Application Support

Personal Qualities:

• Personable and intelligent.
• The candidate must be able to communicate clearly with his/her colleagues and be capable of dealing with sometimes quite technically challenging and complex problems.

Other Information:

• Pension
• Holiday entitlement starts at 31 days but that includes bank holidays. They can choose to work a bank holiday, and we give the equivalent back in lieu time.
• Free Parking.

Future Prospects:

Monitor Computer Systems expose employees to the latest industry standard protocols and a wide range of new technologies. This in turn means they become very employable IT specialists with a broad range of skills.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.