IT Support Apprentice – York, North Yorkshire

  • L3 Information Communication Technician
  • York

Vet Partners

Level 3 Information Communication Technician

Company: VetPartners

Full Address: Spitfire House, Aviator Ct, York YO30 4UZ

Weekly Hours Worked: 37.5

Salary: £18,500

Contact Information:
Please reach out via email Nathaniel.Hamilton@estio.co.uk at or call 0113 3500 333

About the Company:

VetPartners is a leading veterinary group based in York. We support all veterinary practices across the group, including around 650 practices across UK and Europe.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Apprentice at VetPartners.

Role Summary:

As an apprentice, your key responsibilities will be to assist the first line engineers with day-to-day tasks and troubleshooting. These tasks can range from password resets, setting up new laptops/PCs or setting up printers. This is a customer facing role as you will be responsible for emailing and phoning end users while also taking in coming calls to troubleshoot and resolve issues for end users.

Key Responsibilities:

As an IT Support Apprentice, you will:

  • Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
  • Work as part of a team to resolve incidents and requests within a given SLA.
  • Work with our 3rd party support providers to ensure incidents are resolved.
  • Liaise with end users to ensure they are kept informed about the progress of their issue.
  • Be able to diagnose and resolve common software and hardware issues.
  • Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.

Qualifications:

  • Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

  • Customer Service Experience
  • IT Qualifications (GCSE or A-Level) (desirable)

Personal Qualities:

  • Organised
  • Good time keeping
  • Attention to detail

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance, and on open positions at the time of completion.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333 / London – 0203 8342 872]
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

To apply for this job email your details to Nathaniel.Hamilton@estio.co.uk.

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