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      The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at

      IT Support Apprentice – Winchester

      • L3 Information Communication Technician
      • South East


      Level 3 Information Communications Technician

      Company: Accelerator

      Full Address: Studio at 46, The Brooks Shopping Centre, Winchester, SO23 8QY

      Weekly Hours Worked: 9am-6pm Monday to Friday

      Salary: £14500 / per year+ Benefits

      Please contact Jack on or call 01133 500 333

      About the company:

      Accelerator delivers Hosted IT and telecoms solutions to a wide variety of SME and commercial clients across the UK. We currently support 1000’s of users across our portfolio of services, many of whom are high-profile commercial property agents. Accelerator manages traditional and modern hosted IT and telecoms infrastructure providing networks, desktop services and security allowing our clients to work seamlessly either in their office or remotely. Accelerator is a forward-looking company offering clients an unrivalled level of support that is practical, effective and highly efficient.

      Brief job description:

      Estio Training have an exciting new opportunity for a Trainee Support Desk Operator with Accelerator, a hosted IT and telecoms solutions company based in Winchester.

      Job Description:

      We are looking for a team player with a keen interest in IT services and products, to join our growing Support Desk. The candidate will have a genuine desire to learn and develop a customer focussed attitude to supporting clients and resolving issues effectively. The ideal candidate should be committed to a full apprenticeship programme working towards an academic qualification based on hands-on work experience and study. This is an amazing opportunity to gain valuable business experience in a rapidly developing industry with a fast-growing local business.

      Your duties and responsibilities in this role will consist of:

      The role will present opportunities and challenges that require a focussed and determined attitude appreciating how the role applies to the wider business. The specific responsibilities of this role are:

      • Respond to client enquiries to find and fix problems and answer their questions.
      • Track work in progress tickets whilst recording issues and solutions.
      • Create, manage and update work tickets
      • Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services.
      • Conduct proactive maintenance to prevent issues before a user experiences them.
      • Support internal departments with their operational requirements
      • Update Client information on CRM system
      • Escalate issues up the line to the Support Desk Manager for further action as required
      • Produce customer performance reports for Account Managers


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Evidence of team working and practical problem solving
      • Evidence of customer service

      Personal qualities:

      The candidate should have a genuine interest in IT products and services within the commercial workspace. Most importantly they should have a desire to provide support to clients in a clear and helpful manner that adds value to the service we are expected to provide. Calm and reassuring they will be able to project a calm and professional approach to all issues that may require analysis before a solution is immediately available.

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to