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IT Support Apprentice – Maidstone

  • L3 Information Communication Technician
  • Kent

BJF Group

Level 3 Information Communications Technician

Title: IT Support Apprentice

Company: BJF Group

Full Address: Abbey Court, Boarley Ln, Maidstone ME14 3DD

Weekly Hours Worked: 37.5 pw

Salary: £10-12,000

Please contact: or call us on 01133 500 333

About the company:

BJF Connections Ltd trading as BJF Group operates Nationwide with our head office in Maidstone, Kent.The business was initially formed as a Mechanical & Electrical company supporting main contractors in major and minor project works.The growth of the company through new clients, repeat business and the appointment of a senior leadership team, who bring a vast amount of industry experience, has evolved the business into a multidisciplinary company with six very clear complimentary divisions.

Brief job description:

Support the company in all aspects of Information Technology, provide day to day support across all business units and ensure daily issues and long-term implementation projects are supported in a timely manner.

Job Description:

Your duties and responsibilities in this role will consist of:

  • Responding to and logging helpdesk enquiries in a timely manner, categorising and prioritising them in line with team procedures.
  • Providing Technical support for office-based staff and our site-based users via phone and remote session.
    · Work closely with the IT Systems Manager and various divisional leads and external software companies.
    · Attend review meetings, alongside the Head of finance, with our external IT providers to monitor their performance.
    · Assisting with the setup and management of mobile phones and associated accessories.
    · Assisting with the setup and management of PC, laptop and tablet’s.
    · Help manage and maintain the IT asset schedule.
    · Continuously offer assistance to department / divisional stakeholders to ascertain their IT needs and how the company can meet these either through training or investment.


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)

Skills Required:

  • Able to communicate effectively
  • Self-motivated
  • Eager to learn with a passion for IT and technical skills
  • Able to work both independently and a support environment
  • High grades in English & Maths desirable

Personal qualities:

  • Reliable
  • Trustworthy
  • Enthusiastic
  • Team Player

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communications Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Stability & Resilience
  • Testing & Problem Solving
  • Cloud Services
  • Introduction to Networks / Extended Networks
  • Security

Some of these modules will include an option to take an examination in order to receive a professional certificate.

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