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      IT Support Apprentice – London (X2 Positions)

      • L3 Information Communication Technician
      • London

      CVC

      Level 3 Information Communications Technician

      Company: CVC

      Full Address: 111 Strand, London WC2R 0AG

      Weekly Hours Worked: 08-00 – 17:00 or 09:30 – 18:00 (shifts)

      Salary: £28,000

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      CVC is a world leader in private equity and credit with $75 billion of assets under management, $123 billion of funds committed and a global network of 24 local offices: 15 across Europe and the Americas and nine in the Asia Pacific region. CVC is majority owned by its employees and led by its Managing Partners.

      Brief job description:

      Estio Training have an exciting new opportunity for 2 IT Support apprentices with CVC a private equity and credit based in London.

      Job Description:

      CVC is looking to recruit x2 apprentices to join the IT department to help support with all the support functions.

      Your duties and responsibilities in this role will consist of:

      • Application Testing
      • Assisting with evaluating new technologies
      • Connecting Meetings and Videoconferences
      • Desk and office moves
      • Installing and configuring desktops/laptops using SCCM and Intune
      • Provisioning iPhones using MDM technologies (MobileIron/Intune)
      • Maintaining asset and hardware inventories
      • Windows 11 Upgrade

      Once the successful candidate has reached the appropriate level of proficiency:

      • Diagnosing and solving hardware and software faults
      • Ensuring all backup procedures are adhered to and logs are checked for conflicts
      • Maintaining Active Directory in a Windows Server Environment
      • Providing support to all remote offices
      • Resolving client issues, either face to face, over the phone or using remote access tools provided
      • Reviewing audit and deployment logs
      • Supporting the roll out of new applications and technologies
      • Setting up new user accounts in a Windows and Citrix environment
      • Troubleshooting system and network problems
      • Updating ServiceNow KB articles

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Able to work alone and under pressure
      • Ability to diagnose and resolve problems
      • Excellent written and verbal communication skills
      • Intermediate knowledge of Microsoft Operating Systems
      • Prior exposure to Group Policy would be beneficial but not essential

      Personal qualities:

      • Attention to detail
      • Keen to learn with a passion for IT
      • Self-motivated, with a “can do” attitude

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk