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IT Support Apprentice – Leeds

  • L3 Information Communication Technician
  • West Yorkshire

Rabb-IT Ltd

Level 3 Information Communication Technician

IT Apprentice

Rabb-IT Ltd

Ground Floor Unit 13, Holly Park Mills, Woodhall Road, Calverley, Leeds, LS28 5QS

37.5 hours

£12,000 – £15,000 per annum

Please contact or call 01133 500 333

About the company:

Rabb-IT are IT outsourcing experts based in Leeds, West Yorkshire. We specialise in IT Consultancy, IT Support and Outsourced IT Management. We can look after your laptops, desktops, servers and networks (it doesn’t matter if you’re using PCs or Macs). With over 20 years of expertise in support we’ll give honest, to the point advice without the flannel and technobabble associated with some IT professionals.

Brief job description:

Estio Training have an exciting new opportunity for a IT Apprentice with Rabb-IT, an IT Company based in Leeds.

Roles & Responsibilities (include but are not limited to):

  • Working on the support desk using VOIP, answering customer calls
  • Technical support with hardware and software systems
  • Laptop/ PC repairs and upgrades
  • Working with routers and switches
  • Performing diagnostic tests, modifications to software and hardware
  • Fault finding on customer networks
  • Raising tasks via ticket system; booking time and keeping ticket up to date
  • Carrying out configuration and testing of new kit prior to installation
  • Collating data for reporting
  • Testing and installing new hardware and software

Meeting daily KPIs

    • Updating tickets daily
    • Responding to customers within 2 hours
    • Assisting in clearing unassigned ticket queue


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)


  • Full UK drivers’ licence and car.
  • Confident both on the phones and in front of clients
  • Ability to work under own steam and manage workload efficiently
  • Resides within maximum 45-minute commute distance from Rabb-IT office
  • Good organisational and time management skills
  • Able to work Monday – Friday on rota’d shift pattern.


Desired Quality, Skills & Knowledge

  • A natural passion for IT
  • Knowledge of IT hardware/ software – various systems and devices
  • Involved with tech within own time
  • Good organizational skills and time management
  • Someone who is eager to learn and progress through further training
  • Good communication skills (Written and over the telephone)
  • A team player
  • Ability to work independently
  • Good time and task management skills
  • Proficient in Outlook, Word and Excel

Salary, Hours & Benefits:

Full support and guidance will be provided by both Rabb-IT throughout your time on the apprenticeship.

  • Monday to Friday 9.0 AM – 5.30 PM
  • £12-£15k Per Annum, depending on experience and qualifications
  • 25 days holiday + bank holidays
  • Lunch days each month
  • Christmas party

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

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