IT Support Apprentice – Heckmondwike

Level 3 Information Communications Technician

Company: On IT Ltd

Full Address: F4 Ponderosa Business Park, Heckmondwike, WF16 0PR

Weekly Hours Worked: 9-5pm Monday to Friday

Salary: 12-16k

Please contact  : Lois on lois.sharland@estio.co.uk or call 01133 500 333

About the company:

Incorporated in October 2018, out of a frustration that IT departments / companies are forever getting a bad reputation. On IT was set-up to quash that theory entirely. We refuse to be the standard IT department and as such integrate ourselves into each and every one of the businesses to fully understand the top to bottom structure, business process and where we can help make processes more efficient / cost effective. Our strapline – Technology Tamed. This means we can take a piece of what would ordinarily be complex, hard to understand technology and tame it to fit our customers. This may be something simple that needs laymans terms, but we aim to make our customers feel involved in how the technology works behind the scenes.

Brief job description:

Estio Training have an exciting new opportunity for an IT Apprentice with On IT , a Managed services company based Heckmondwike near Wakefield.

Job Description:

The role will suit someone that has a very strong interest in IT and is looking to take the next step. Whilst formal qualifications are not required, the ideal candidate should have a good telephone manner and be able to demonstrate their interest in IT by showing what they have done to date and be hungry for the opportunity to learn and acquire new skills.

We are looking for someone looking to train as an IT Engineer. You will be exposed to full range of IT skills, including hardware, networking, internet-based services, and software/web development. The post will be office based with some opportunity for client site visits.

Your duties and responsibilities in this role will consist of:

• Provide 1st Line IT Support.
• Troubleshooting and resolving both hardware and customer technical faults.
• Provide remote IT Support where required.
• Monitor Network & Server Infrastructures.
• Manage support tickets.
• Answering the phone to customers.

Qualifications:

• Formal qualifications not necessary but must show good communication / language skills and a strong foundation in basic maths.

Essential Skills and experience

• Excellent communication skills, both verbal and written.
• Operates well unsupervised.
• Takes ownership willingly.
• Able to remain calm under pressure.
• Manages customer’s expectations effectively.
• Proficient fault finder and problem solver.
• Flexible and adaptable to changing environments.
• Is logical in approach.
• Takes a long-term view.
• Is helpful, fair and demonstrates a “give and take” attitude.
• Demonstrates mutual respect for own and other team members.

Desirable skills and experience

• Demonstrate strong technical and personal leadership to colleagues.
• Strong customer service focus & strives to deliver service excellence.
• Good understanding of PC Hardware & Operating Systems.

Future Prospects

• The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician