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      IT Support Apprentice – Headingley , Leeds

      • L3 Information Communication Technician
      • West Yorkshire

      Mtech

      Level 3 Information Communications Technician

      MTech

      20 – 22 St Michaels Mews, St Michael’s Rd, Headingley, Leeds LS6 3AW

      £12,000 per Annum

      Please contact Lois on lois.sharland@estio.co.uk or call 0113 3500 333

      About the company:

      MTech IT Solutions is an established and rapidly growing IT Support and Consultancy firm, based in Headingley, Leeds, who support businesses and organisations across the Country. Our clients include such prestigious names as Leeds Rugby, Yorkshire Cricket, Springfield Healthcare, The URM Group and Proper Music.

      We are very proud to be a Microsoft Gold partner in Small and Midmarket Cloud Solutions, one of Microsoft’s most highly accredited independent technical support providers. With a huge depth of experience in Office 365, Sharepoint and Dynamics CRM implementations, we can be trusted to move your business forward. We provide ongoing, Management level, strategic advice as well as the conventional Network, Software and Hardware Support.

      As well as offering IT support, we provide management consultancy to give you a clear, cost effective and professionally managed IT solutions. We offer a variety of consultancy services including technical consultancy, strategic advice and solution architecture.

      Brief job description:

      Estio Training have an exciting new opportunity for a IT Support Apprentice with MTech, an IT company based in Headingley, Leeds.

      Job Description:

      MTech is seeking a motivated and customer-focused technician to join its growing team. This is an IT technical service delivery role including the support of desktops, servers, and networks of MTech clients. The ideal candidate will have some industry-related qualifications, will have excellent communication skills and a genuine interest in IT.

      Your duties and responsibilities in this role will consist of:

      • Answer Helpdesk calls and respond to client queries online or via Email.
      • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
      • Escalate any issues that require more senior input to the suitable person internally.
      • Provide support to junior staff with technical input.
      • Visit client sites to fix issues that cannot be fixed where appropriate.
      • Also visit client sites ad hoc, to build stronger relationships between MTech and their client base.
      • Work toward Industry standard qualifications, through a structured learning program.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills/Attributes Required:

      • Have achieved industry-related qualifications.
      • Communicate with and support teammates, customers, and suppliers in a professional manner.
      • Demonstrate excellent English oral and written communications skills.
      • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.
      • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.

      Future Prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Desirable:

      Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to lois.sharland@estio.co.uk