IT Support Apprentice – Gosberton, Spalding

Level 3 Information Communication Technician

Company: Infotel Solutions

Full Address: DFC House, Boston Rd, Gosberton, Spalding, PE11 4NR

Weekly Hours Worked: Monday – Friday 9am – 5pm whilst training moving onto a 40-hour week on a rota basis between 8am – 6pm. (over 3 rotating shifts)

Salary: £16,644

Contact Information:
Please reach out via email at SeanHove@bpp.com or call 0113 3500 333

About the Company:

Infotel Solutions Ltd is a hotel and venue booking agency, which has been in operation since 1989. We book accommodation, conference meetings and travel for our corporate customers, with a little bit of leisure too.

We have also written own websites and bespoke back-office systems, running off our own databases, containing thousands of customers and millions on hotels, venues, B&B’ s, and self-catering establishments.

Job Description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Infotel Solutions, a leading venue booking agency based in Gosberton.

Role Summary:

This role is perfect for someone with a passion for technology and a desire to build a career in IT support. As an apprentice, you will play a key role in assisting staff with technical queries and support requests, training team members on basic software applications, and setting up user accounts for network and email access. You will also be responsible for the installation and maintenance of hardware, operating systems, and software, as

well as ensuring that security patches and software updates are regularly applied. Additional duties include managing e-marketing mailshots, overseeing backup and recovery processes, maintaining IT procedures and documentation, and liaising with suppliers to obtain quotes and purchase necessary software and hardware. This hands-on role offers a fantastic opportunity to gain practical experience while receiving structured training and support from Estio Training, leading to a nationally recognized qualification in IT.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• Assisting staff with technical queries and requests.
• Training staff to use basic Software applications.
• Setting up user accounts (network, email).
• Maintenance and installation of hardware, operating systems & software.
• Maintenance and installation of security patches and software updates.
• Maintenance of e-Marketing mailshots.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required:

• Basic Knowledge of Windows Operation Systems.
• Basic Knowledge of Windows Network.
• Good understanding of Microsoft Office.
• Basic Knowledge of Databases.
• Basic Networking Skills.
• Hardware Troubleshooting.

Personal Qualities:

• Passion for technology with a desire to learn.
• The ability to use your own initiative, be curious and to work unsupervised as required. Accuracy and attention to detail.
• A calm and professional manner with a flexible and adaptable approach to work
• Ability to prioritise workload.
• Ability to learn new systems quickly.

Other Information:

Free parking available

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.