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      IT Support Apprentice – Colchester , Essex

      • L3 Information Communication Technician
      • Essex

      Gray Dawes Group

      Level 3 Information Communications Technician

      Company: Gray Dawes Group

      Full Address: The Octagon, 27 Middleborough, Colchester, Essex CO1 1RA

      Weekly Hours Worked: 37.5


      Please contact Jess on or call 01133 500 333

      About the company:

      We are a corporate travel agency offering our clients all aspects of corporate travel, from flights, car hire, hotels, meetings and events etc.  We book and manage their travel requirements and provide full management information to the client for them to be able to look after their travel spend.  We have offices in Colchester (Head Office), London, Leamington Spa and Manchester and still growing.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Support Apprentice with the Gray Dawes Group based in Colchester.

      Job Description:

      Gray Dawes are looking for a candidate with good problem-solving ability for the position of IT technician. The duties of an IT Support Apprentice include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

      IT support apprentice is expected to display good interpersonal skills as they will interact with colleagues from all departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.

      Your duties and responsibilities in this role will consist of:

      • Expected to cover IT Support to both 1st and 2nd line levels.
      • Installing and configuring hardware and software components to ensure maximum performance.
      • Troubleshooting hardware and software issues.
      • Repairing or replacing damaged hardware.
      • Upgrades to software on all computers.
      • Installing and upgrading anti-virus software to ensure security at the user level.
      • Performing tests and evaluations of new software and hardware.
      • Providing support to users and being the first point of contact for error reporting.
      • Establishing good relationships with all departments and colleagues.
      • Creating and maintaining technical documentation.
      • Helping with IT projects when required
      • Administration within the Office365 portal
      • Supporting company mobile devices
      • Working within company policies and procedures
      • Asset management


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Personal qualities:

      • Good written and verbal communication skills.
      • Excellent interpersonal skills.
      • Attention to detail.
      • Good problem-solving skills.
      • Good at working in a team and individually

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit:

      To apply for this job email your details to