IT Support Apprentice – Bury , Greater Manchester

Level 3 Information Communications Technician

Company: Data Clinic Ltd

Full Address: The Pavilions, Bridge Hall Lane, Bury BL9 7NX

Weekly Hours Worked: 36

Salary: £16,000 PA

Please contact Ava on Ava.Frankel@estio.co.uk or call 0203 834 2872

About the company:

Data Clinic was founded in 2002 by Chris Seeley and became a Limited Company in 2003. Specialists at retrieving data from all types of hard drive and phone storage media, today Data Clinic Ltd has grown into the UK’s largest and most technically capable data recovery company, employing 10 people.

We have recovered data for rock stars, film stars, TV stars, Formula 1 teams, celebrity chefs, film companies, renowned authors, notable photographers, script and screen writers, universities, premiership football clubs, international rugby teams, blue-chip corporations and businesses both large and small.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Data Clinic Ltd, a to be responsible for Data Recovery from mobile phones, flash media, HDDs and SSDs based in Bury.

Your duties and responsibilities in this role will consist of:

• Performing data recovery from mobile phones/flash media and hard drives.
• Perform ‘emergency’ data recovery, weekend and out of office hours working as required.
• Maintaining and updating the database – data recovery.
• Managing sales calls and customer updates as necessary.
• Logistics Management – managing couriers, collections and shipments, packaging and filing, job preparation and scheduling.
• Maintaining and updating your technical knowledge.
• Research and development for new products/techniques/processes/skills.
• Effective case management.
• Complying with Health and Safety regulations.
• Complying with the Data Clinic Codes of Practice and Conduct For Forensic Services.
• Complying with Data Clinic HR policies and procedures.
• Review arrangements.
• Hardware and mechanical side of IT.
• !4. Unassembling devices and re assembling.

Skills:

• Administrative Assistance and Office Administration skills
• Strong communication skills, both written and verbal
• Excellent customer service abilities
• Proficient in Microsoft Office Suite

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.