Level 3 Information Communication Technician
Company: MT Services
Full Address: M T Services, 1 Sandy Hill Park, Sandy Way, Amington, Tamworth, B77 5FE
Weekly Hours Worked: 8.30am – 5pm
Please contact Nathaniel on Nathaniel.Hamilton@estio.co.uk or call 0113 3500 333
About the company:
MT Services have built a strong reputation and forged lasting business relationships on the principles of straightforward advice, trust and ethical business practice. Communicating the often-complex nature of IT personably and in plain English ensures our customers receive the friendly, quality service that they have come to expect from us.
During 40 years working in the computer industry we have developed expertise in many areas including, IT Support and Installations, Managed Services including Office 365 deployment and IT Security, Pegasus Business and Accounting Solutions and Visitor Management Software.
Brief job description:
Estio Training have an exciting new opportunity for an IT Support Apprentice with MT Services an IT Services company based in Tamworth.
MT Services have an established support team consisting of 11 members. The workshop engineer is responsible for preparing PC’s, NAS storage & Servers prior to handover to the engineer. Time is shared between the workshop and the support desk.
When on the support desk the Workshop Engineer will be actively working on a 1st line support basis. This will cover a broad range of technologies providing a great platform for an apprentice to develop their skills.
Your duties and responsibilities in this role will consist of:
Includes but not limited to:
Hardware preparation (Workshop)
- Operating System deployment (PC’s and Servers)
- NAS box provisioning (RAID setup, firmware)
- Hardware replacement
- Software/Operating System re-installation
1st Line Support
- User creation and management
- Desktop support (Windows 7,10,11)
- Server support
- Mail Security user management
- Office 365
- Internet troubleshooting
- Remote access
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Personal qualities Skills Required:
We are looking for a keen, outgoing candidate with a personality to match who would like to build a career in IT at an established MSP. We would like someone with a good work ethic and a confident personality who can work and communicate well. Familiarity of Microsoft Windows environments is required but you don’t need to be an expert at this point. The initial role for the apprentice will be working in the workshop so this could involve hardware repairs and operating system deployments.
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
To apply for this job email your details to Nathaniel.Hamilton@estio.co.uk.
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