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      IT Support Analyst Apprentice – London

      • L3 Information Communication Technician
      • London


      Level 3 Information Communications Technician

      Company : Calastone

      Full Address: Birchin Court, Birchin Lane, London, EC3V 9DU

      Weekly Hours Worked: 37.5

      Salary : £25,000

      Please contact Tom on or call 01133 500 333

      About the company:

      Calastone is the largest global funds network, connecting the world’s leading financial organisations.

      Our mission is to help the funds industry transform by creating innovative new ways to automate and digitalise the global investment funds marketplace, reducing frictional costs and lowering operational risk to the benefit of all. Through this, we make investing more accessible, generating the opportunity for the industry to deliver greater value for the investor.

      Over 3,000 clients in 52 countries and territories benefit from Calastone’s services, processing £200 billion of investment value each month.

      Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York, Milan and Sydney.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Support Analyst with Calastone, a global fintech company based in London.

      Job Description:

      Calastone is currently recruiting for a skilled and self-motivated IT support analyst to join a talented corporate IT team to maintain the end-user compute (EUC) estate. The role will mainly support Windows products and provide 1st lines fixes on a wide range of corporate IT areas.

      As part of a busy team, the IT support analyst will facilitate moves, adds and changes, including laptops and peripherals, video-conferencing and portable devices. They will primarily work with BAU, walk-ups and assisting the team in its day-to-day IT work.

      This is a varied and demanding role where the majority of work is time-critical, and this role will be vital to providing a professional IT service to the business.

      Your duties and responsibilities in this role will consist of:

      • To provide first line support on BAU and walk-ups.
      • Basic administer the Active Directory as required.
      • Basic administer the O365 product suite (Exchange online, SharePoint, AD Sync) as required.
      • Ensure antivirus is up to date.
      • To set up the hardware, software and telecoms for new users and be involved in orchestrating any desk moves.
      • To undertake user administration and housekeeping such as resetting passwords, creating documentation, patching devices etc.
      • Liaison with external parties when required.
      • End user device build out (Intune, ABM, JAMF)
      • To ensure the meeting/conference rooms are kept tidy without issue ensuring video conferencing endpoints and infrastructure cabling works are spot on every day.
      • Provide regular and reliable updates to the team leader on task progression and closure
      • Assisting Senior Stakeholders.
      • Assisting Users from other offices around the world.


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Candidate Profile:

      • Enjoys working in a team environment.
      • Highly professional with a customer focused mentality.
      • You will have hands-on experience of working in a desktop support environment.
      • Excellent customer facing and people skills.
      • Self-motivated and able to act on their own initiative, knowing when it is appropriate to seek guidance.
      • Ability to work under pressure and to tight deadlines.
      • Good comprehension of current IT hardware technologies and software.
      • Great problem solving using a range of sources and methods; suggesting innovative and creative solutions.
      • Experience assisting remote access solutions.
      • Knowledge of Windows and Apple Operating System.
      • Knowledge of ITIL will be beneficial.

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit:

      To apply for this job email your details to