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      IT Support Analyst Apprentice – Hessle , Hull

      Spectrum

      Level 3 Information Communications Technician

      Spectrum

      The View, Bridgehead Business Park, Hessle, Hull, HU13 0GD.

      37.5 hours.

      £4.81 ph.

      Please contact Tom Crossland on tom.crossland@estio.co.uk or call 01133 500 333.

      About the company:

      Our success is down to two key factors. Firstly, we supply the whole spectrum of technology for office data, documentation and information, offering innovative, effective and market-leading office solutions. Secondly, and most importantly, we tailor each solution and support package to meet the individual customer’s needs.

      Brief job description:

      Estio Training have an exciting new opportunity for a Software Support Analyst with Spectrum, an IT and print services company based in Hull.

      Job Description:

      We have an exciting opportunity for a IT Support Analyst Apprentice to work as part of our IT team. The role is a full-time role, working 37.5 hours per week Monday to Friday.

      We are looking for someone with expertise to be able to support document capture, print and business intelligence solutions. This person must be able to assist with supporting both internal and external users with any technical support required.

      The successful candidate will have the knowledge and expertise to build, maintain and develop technical expertise and share knowledge with others. They will also be required to liaise with the Software Support Coordinator & work within the Software Support team.

      Your duties and responsibilities in this role will consist of:

      • Communicating with clients through different methods; either face to face, over the telephone, emails, ticketing system and recording all actions.
      • Resolving issues or escalating them to other team members and/or supplier to work together on issue.
      • Responding within agreed time limits to call-outs, rapidly establishing a good working relationship with customers and other professionals.
      • Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.
      • Following correct procedures to ensure call completion and solution changes are documented suitably.
      • Keep up to date with the latest developments in the industry (new products, software and updates) and understand the Companies Portfolio of Services.

      Desktop Support Assistance & Internal Support

      • Responsible for Technical set up of internal software products.
      • Use initiative and be proactive with use of your time and resource.
      • Regular contributions and updating knowledge base.
      • Highlight potential Sales Opportunities within Clients environment.
      • Undertake additional tasks and responsibilities when required.

      Skills Required:

      • Experience and good level of understanding with a multitude of software packages.
      • ​Experience dealing with customers in a support environment.
      • ​Communication skills (Telephone / Face-to-face / conference / email).
      • Effective fault-finding techniques.
      • Basic understanding of scripting languages (SQL / VisualBasic / Javascript).
      • Understanding of project flows.
      • Working with ticketing systems.

      Personal qualities:

      • To be able to think quickly and act effectively in a fast-paced environment.
      • Ability to influence, champion and promote our service
      • Flexible, self-motivated, and ambitious.
      • Building positive relationships effectively and efficiently with contractors, internal departments, tenants, and customers.

      Prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to tom.crossland@estio.co.uk