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IT Solutions Technician Apprentice – Manchester

Connex Solutions

Level 3 IT Solutions Technician

IT Solutions Technician Apprentice

Bow Chambers, 8 Tib Lane, Manchester, England, M2 4JB

National Minimum Wage (For Age)

Please contact  on or call 01133 500 333

 

Please contact Tom on tom.crossland@estio.co.uk  or call 0113 350 0333

 

About the company:

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. All Connex One clients benefit from their secure, cloud-based platform. Agents, technical and financial departments alike enjoy the easy to use, enterprise level yet value for money system.

 

Brief Description:

 

Estio Training have an exciting new opportunity for a IT Support Apprentice with Connex Solutions, a Software Company, based in Manchester.

 

Core Values and Goal

Everyone on Connex support strives to meet our core values of:

  • Delivering on our Promises
  • Drive Customer Success
  • Prioritise Effectively
  • Search Out Repeat Issues
  • Fix Route Cause
  • Grow without the growing pains
  • Professional at all times
  • Deliver Quality every time

Which will help us deliver on our goal of providing the Best Support in the Industry

 

Job Description:

  • Provide technical support; answering support queries from clients via multiple channels, phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals
  • To take ownership of user problems and be proactive when dealing with clients issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and with enough detail to allow others to follow on the ticket actions
  • Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs
  • To escalate more complex issues to the 2nd line team having documented steps taken so far

 

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

 

Personal Skills:

  • Excellent telephone manner, great communication skills and first-class customer service skills
  • Enthusiasm to learn and the potential to grow with the company
  • A technical mindset with the ability to quickly grasp new concepts
  • Basic understanding of PC hardware and headset set-up and configuration
  • Basic understanding of networking, IP addressing and VPNs

 

Personal Qualities:

  • A passion for web-based software.
  • A desire to learn, master and teach.

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.

 

Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider

 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option

 

Some of these modules will include an option to take an examination in order to receive a professional certificate.

To apply for this job email your details to tom.crossland@estio.co.uk