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IT Solutions Technician Apprentice – Manchester

Connex Solutions

Level 3 IT Solutions Technician

IT Solutions Technician Apprentice

Bow Chambers, 8 Tib Lane, Manchester, England, M2 4JB

National Minimum Wage (For Age)

Please contact  on or call 01133 500 333


Please contact Tom on  or call 0113 350 0333


About the company:

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. All Connex One clients benefit from their secure, cloud-based platform. Agents, technical and financial departments alike enjoy the easy to use, enterprise level yet value for money system.


Brief Description:


Estio Training have an exciting new opportunity for a IT Support Apprentice with Connex Solutions, a Software Company, based in Manchester.


Core Values and Goal

Everyone on Connex support strives to meet our core values of:

  • Delivering on our Promises
  • Drive Customer Success
  • Prioritise Effectively
  • Search Out Repeat Issues
  • Fix Route Cause
  • Grow without the growing pains
  • Professional at all times
  • Deliver Quality every time

Which will help us deliver on our goal of providing the Best Support in the Industry


Job Description:

  • Provide technical support; answering support queries from clients via multiple channels, phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals
  • To take ownership of user problems and be proactive when dealing with clients issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and with enough detail to allow others to follow on the ticket actions
  • Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs
  • To escalate more complex issues to the 2nd line team having documented steps taken so far



  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)


Personal Skills:

  • Excellent telephone manner, great communication skills and first-class customer service skills
  • Enthusiasm to learn and the potential to grow with the company
  • A technical mindset with the ability to quickly grasp new concepts
  • Basic understanding of PC hardware and headset set-up and configuration
  • Basic understanding of networking, IP addressing and VPNs


Personal Qualities:

  • A passion for web-based software.
  • A desire to learn, master and teach.

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.


Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider


Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option


Some of these modules will include an option to take an examination in order to receive a professional certificate.

To apply for this job email your details to