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IT Solutions Technician Apprentice- Kent

  • L3 IT Solutions Technician
  • Kent

Spencer Private Hospital

Title: IT Solutions Technician Apprenticeship
Company: Spencer Private Hospital
Address: Ramsgate Road, Margate, Kent CT9 4BG
Hours: 37.5pw
Salary: £4.30ph

Please contact Josh Ankers on or call 01133 500 333

About the company:
Spencer Private Hospitals Ltd (SPH) Head Office and three hospital sites are located within the beautiful county of Kent.

Unique amongst private healthcare providers, we are a Private Limited Company and a fully owned subsidiary of East Kent Hospitals University NHS Foundation Trust, with sites in:
• Ashford (William Harvey Hospital)
• Canterbury (Kent & Canterbury Hospital)
• Margate (Queen Elizabeth Queen Mother Hospital).

With a reputation for excellent clinical care and access to expert Consultants, Spencer Private Hospitals offer a safe and supportive environment in which to have your treatment.

The co-location of each site within Trust facilities affords patients and their families the unique reassurance and support that an NHS Foundation Trust offers.

Our Consultants cover a wide range of specialities, and have extensive experience gained within both the NHS and the private sector. They are committed to providing first class standards of care and are available twenty-four hours a day to support the Spencer Private Hospital’s high calibre and proficient staff.

Brief job description:
As part of the IT Solutions Technician Apprenticeship (Level 3), to provide high quality technical support and advisory services for Spencer Private Hospitals staff. This will include resolving technical queries over the telephone and in person and to escalate issues where required. To partake in operational activity in the IT Team and in the wider Information Governance Team.

Your duties and responsibilities in this role will consist of:
• Work with the IT Technician to ensure all SPH Assets are mapped and appropriate support costs noted
Business Development
• Help to develop and maintain key relationships with IT providers and all end users
• Work with the IT Technician to identify and assess potential process improvements and report to the Head of Information, Quality and Resilience for discussion in Senior Management Team meetings
• Provide excellent customer service to all stakeholders
• Maintain a log to track all support issues
• Assist or following training, undertake the installation of new and replacement desktop hardware and associated software in order to ensure the strategy of Spencer Private Hospitals is achieved
• Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate and complete associated administration, in order to help maintain effective stock control and ensure value for money
• As part of the IT Team, liaise with the Management Accountant to ensure the Fixed Asset Register is up to date regarding all current IT hardware
• Under the supervision of the IT Technician, help to maintain the Spencer Active Directory
• Act as first line support and provide technical advice, guidance and support to all end users
• Provide a high-quality customer service and technical advisory service to desktop users
• Provide advice and basic training
• Ensure the resolution of problems, maintaining continuity of service, providing appropriate information and guidance
• Develop and maintain effective working relationships with suppliers, contactors and internal customers
• Ensure that workstations and associated hardware is appropriate, compatible and meets the needs of the customer.

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Personal Skills:
• Experience in using Microsoft office
• A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices
• Willing to undergo training as required
• Understands confidentiality
• Ability to work flexibly on site and working remotely
• Excellent keyboard and Microsoft Office skills
• A good understanding of IT hardware technologies

Personal Qualities:
• Team Player
• Ability to work independently and escalate issues
• Flexible to the needs of the business
• Must be Self Motivated
• Excellent verbal and telephone communication skills
• Excellent timekeeping and organised
• Reliable

Future Prospects:
The role offers long term security and the opportunity to progress into a permanent position.

Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider

Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:
• BCS Security and Legislation
• BCS Core Technologies
• BCS Methodologies and Principles
• Hardware or Software Option

Some of these modules will include an option to take an examination in order to receive a professional certificate.

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