IT Service Desk Apprentice – Wigan

Level 3 Information Communication Technician

Company: NETbuilder

Full Address – 7 Beecham Court, Pemberton Business Park, Wigan, WN3 6PR

Weekly Hours Worked – 37.5 Hours Per Week

Salary – £16,500 Per Annum

Please contact Megan on Megan.Dover@estio.co.uk or call 0113 3500 333

About the company:

We’re a leading provider of creative, software, consulting and managed services to financial, government and commercial markets. We’re a full IT and digital service agency, with our employees spread across our UK, France and US offices. We’re experts in Enterprise Content Management, Cloud Computing and Cyber Security, and have capabilities that encompass Digital, Cloud, DevOps and IT Transformation, Cyber Security, Customer Experience, Implementation and Managed Services.

Brief job description:

Estio Training have an exciting new opportunity for an IT Service Desk Apprentice with NETbuilder, an IT Services company based in Wigan.

Job Description:

We are currently looking for an IT Service Desk Apprentice for our Northwest England office.  The position offers the successful candidate the chance to develop their IT career in a dynamic, fast paced environment and provides access to training on various IT systems including cyber security, Windows/Linux OS, virtualisation, networking and digital signage.

The service desk provides services and support to a number of clients and internal departments and takes responsibility for the day-to-day operations and support across the IT infrastructure.

Your duties and responsibilities in this role will consist of:

• Providing first line telephone, email and face-to-face support to users.
• Escalating IT issues to other members of the IT service team as appropriate.
• Logging and ongoing management of tickets using the ticketing system.
• Providing technical support to clients and internal departments for a wide range of hardware and software.
• Providing a high level of customer service and resolution management.
• Ensuring that all users are kept informed of the status and progress of their tickets.
• Involvement in project work including hardware and software build and configuration.
• Creating and updating self-help and knowledge base articles.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• A genuine interest in IT and providing IT support.
• Ability to work effectively as part of a team.
• Possession of a valid driver’s license.

Personal qualities:

• Strong verbal and written communication skills with attention to detail and accuracy.
• Good self-organisational capabilities with the ability to work under pressure and meet deadlines.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.