IT Service Desk Apprentice – Manchester

Level 3 Information Communication Technician

Company: BES Group

Full Address: British Engineering Services Limited, Trinity Building, 16 John Dalton Street, Manchester, M2 6HY

Weekly Hours Worked: 35 hours – either 8am-4pm or 9am-5pm

Salary: £17,500

Please contact Daniel on Daniel.Buck@estio.co.uk or call 0203 834 2872

About the company: (RECRUITING FOR AUGUST/SEPTEMBER START)

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our head office is based in central Manchester and is the home to many of our central functions. To support our continued ambitious growth plans, we are delighted to be recruiting for an IT Service Desk Technician to join our fantastic IT team.

Brief job description:

An opportunity has arisen for a talented IT Service Desk Apprentice to become part of a newly formed internal IT Service Desk function in a well-established business.

Job Description:

As an IT Service Desk Apprentice, you will be the first point of contact for users seeking technical assistance within the business. You will provide support and troubleshooting services related to computer systems, hardware, and software issues along with building and provisioning IT hardware for new starters and device replacements. Your role is crucial in ensuring efficient and effective resolution of IT-related problems to minimise downtime and maintain productivity across the organisation. BES Group will also support your achievement of a Level 3 ICT provided by an industry leading apprenticeship programme.

Your duties and responsibilities in this role will consist of:

• Assist in providing technical support to clients via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues reported by clients.
• Escalate complex technical issues to senior members of the team for resolution.
• Install, configure, and maintain hardware and software components.
• Assist in the implementation of IT projects, such as system upgrades and migrations.
• Document support activities, including resolutions and troubleshooting steps.
• Provide training and support to clients on the use of IT systems and applications.
• Stay updated on the latest technologies and industry trends to contribute to continuous improvement initiatives.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Basic understanding of Business IT.
• GCSE in IT, Computing Science or Engineering would be preferred.

Personal qualities:

• Proactive with excellent problem-solving skills to ensure timely delivery of key tasks.
• Logical and creative thinking skills.
• Ability to work independently and to take responsibility.
• Ability to work with a range of internal and external people.
• Ability to communicate effectively in a variety of situations and to a diverse range of internal stakeholders.

What we offer:

• Development opportunities across the business.
• Discretionary annual company bonus and yearly salary review.
• 25 days leave per year plus bank holidays (and an extra day off on your birthday to celebrate you!).
• Access to lots of discounts and benefits via our company benefits portal including retail, fitness, holiday and cinema discounts.
• The support of a superb employee assistance programme.
• Electric vehicle salary sacrifice scheme.
• Opportunities to attend volunteer days.
• Company contribution to charity fundraising you participate in; we want to support charities you are passionate about!
• Employee Suggestion programme because we value input from everyone in the BES Group.
• Up to 10% pension.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.