IT Helpdesk Analyst Apprentice – Sidcup, Greater London

Level 3 Information Communications Technician

Company Frankham Consultancy Group

Full Address Irene House, 7b Five Arches Business Park, Maidstone Road, Sidcup DA14 5AE

Weekly Hours Worked 8:30am – 5:30pm

Salary £17,300p/a

Please contact Raymond.Duke@estio.co.uk or call 0203 834 2872

About the company:

The Frankham Group provides a full range of design, engineering and consultancy services to the built environment. The company exists to improve the surroundings in which we all live and work.

Their belief is simple:

Use intelligent ideas to create human benefits.

From environmentally sustainable buildings to individual commissions, their projects have one thing in common:

They improve peoples’​ lives.

They employ only the most talented staff and use their vast range of skills and expertise to make their combined visions your reality.

Brief job description:

Estio Training have an exciting new opportunity for an IT Helpdesk Analyst with Frankham, a large construction business based in Sidcup, South East London/North West Kent.

Job Description:

Your duties and responsibilities in this role will consist of:

• Respond to requests for technical assistance via, IT Helpdesk portal, emails, in person, via phone & IM. Advise user on appropriate action. Identify and escalate situations requiring urgent attention.
• Track and route problems/ requests and document resolutions.
• Follow standard help desk procedures and log all help desk interactions.
• Work within Company Service Level Agreements for IT Helpdesk.
• Diagnose and resolve technical hardware and software issues.
• Create/troubleshoot User/Computer Profiles, ensuring new starters have adequate IT kit prior to start of employment date.
• Purchase & configure new IT kit to end-users.
• Install OS such as Windows 10 Pro, Windows Server 2016, 2019; Troubleshoot Windows Drivers, BSOD, Printing issues. Basic Scripting. Software Deployment Skills using AD, WDS & KACE Appliances.
• Prepare activity reports/documentation/form/intranet task completion.
• Stay current with system information, changes and updates.
• Research questions using available information resource.
• Weekly housekeep locations such as Cloud File Share sites, Scanned folders.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills:

• Working knowledge of fundamental operations of relevant applications, devices such as Desktops; Laptops; Smartphones; Tablets; Printers (multi-function-devices)
• Knowledge of relevant call tracking application
• Windows 7,10, Microsoft Office Suite 13, Office365, Microsoft Teams, RICOH Printers, Windows Server, 2016, 2019, Scripting, Software Deployment, Android, IOS.

Personal qualities:

• Excellent communicational skills
• Friendly telephone manner
• IT Literate
• Enjoy working in a busy & challenging environment
• Ability to multitask
• Ability to recognise and promptly action Business Critical end-user queries
• Self-motivated
• Willingness to learn
• Punctual & reliable
• Strong Team Player
• Owning the Task

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician