IT Apprentice – Shenfield

Level 3 Information Communication Technician

Company: 3Gi Technology

Full Address: Whitegates Business Centre, Alexander Lane, Shenfield, CM15 8QF

Weekly Hours Worked: 40 Hours

Salary: £16,000 PA

Contact Information:
Please reach out via email JordanWhitworth@bpp.com at or call 0113 3500 333

About the Company:

3Gi Technology is split into 3 core areas:

In the main 3Gi Technology Services business, we provide C-level support for technology strategy combined with traditional MSP roles and have a fully managed Security Operation that manages cyber security defence for our clients. We work with a wide range of clients across various sectors, so the diversity and pace of change is high. This is a fantastic opportunity to gain exposure to a Technology Service Provider (TSP) at the cutting edge of technology.

In the AI space, CloudCombinator are an Advanced Tier AWS partner business, that specialises in building AI solutions for technology companies using the latest building blocks of AI solutions delivered by AWS. This is a fast growth area for AI Engineers and AWS Solution Architects and is looking to grow.

In the dedicated Cyber Security sector, RoboShadow is a cyber security management SaaS solution that is deployed and trusted by over 250,000 global users. This is a software company at the heart and has provided a great career path for some of the most talented engineers.

Job Description:

We are looking to recruit a full-time 1st Line Service Desk Apprentice for 3Gi Technology, the Technology Services Business. We are looking for a growth minded (reference ‘Mindset’), organized individual who is flexible and eager to learn. If you already have a personal interest in IT/Technology, along with a passion for learning and self-improvement, then this may be the ideal position for you!

Role Summary:

IT Apprentice Wanted for Tech Business

We are excited to offer an opportunity to work with a market-leading tech company that currently operates three successful businesses across AI, Cyber Security, and vCIO Technology Services.

In the main 3Gi Technology Services business, we provide C-level support for technology strategy combined with traditional MSP roles and have a fully managed Security Operation that manages cyber security defence for our clients. We work with a wide range of clients across various sectors, so the diversity and pace of change is high. This is a fantastic opportunity to gain exposure to a Technology Service Provider (TSP) at the cutting edge of technology.

In the AI space, CloudCombinator are an Advanced Tier AWS partner business, that specialises in building AI solutions for technology companies using the latest building blocks of AI solutions delivered by AWS. This is a fast growth area for AI Engineers and AWS Solution Architects and is looking to grow.

In the dedicated Cyber Security sector, RoboShadow is a cyber security management SaaS solution that is deployed and trusted by over 250,000 global users. This is a software company at the heart and has provided a great career path for some of the most talented engineers.

The job role here will start in 3Gi Technology, where the career progression options are already plentiful and varied with a proven track record of helping our apprentices grow and develop their business and technical skills. We have mentored and nurtured talented individuals, supporting their progression from the Service Desk into 2nd/3rd Line roles, architecture support, development, operations, and project management roles.  CloudCombinator and RoboShadow provide more specialist career paths if that is a trajectory you feel you are up for!

Key Responsibilities:

As an IT Apprentice, your main / immediate responsibility will include:

• Providing 1st line technical support for telephone and email requests from users.
• Offering application support to ensure users are leveraging cloud systems to their fullest potential.
• Troubleshooting hardware and software issues, escalating or resolving them as required.
• Maintaining and documenting the registration system.
• Managing user requests for software downloads or installations.
• Maintaining existing systems and troubleshooting performance issues.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE
• Qualifications: Self-taught tech skills in a subject of your interest

Skills Required & Personal Qualities:

• Growth Mindset (reference ‘Mindset’) – please be aware of this before applying
• Impact Player (reference ‘Impact Players’) – please be aware of this before applying
• Willingness to be flexible and adaptable in all situations.
• Excellent communication skills, both internally and in customer service settings.
• A strong desire for knowledge and continuous learning.
• Genuine interest and passion for IT or technology.
• Methodical and organized approach to challenges and problem-solving.

Personal Qualities:

• A good level of social intelligence.
• Self-awareness, especially in a team environment.
• Open to coaching and feedback – delivers and welcomes a candid approach to improvement.
• Enjoys freedom to excel rather that micromanaged.
• Strong self-discipline and motivation to progress.
• Excellent verbal and written communication skills.

What we offer you:

• On-the-job training and mentorship.
• Opportunity to work across various departments within the company.
• The right blend of support, safety and stretch for you career.
• Access to the latest growing trends in the tech sector.
• Possibility of full-time employment upon successful completion of the apprenticeship.
• Full training and ongoing support.
• Industry-recognised qualifications.
• A chance to build confidence and gain experience in a corporate office environment.
• Work as part of a highly experienced and supportive team.
• Capability to fast track your career with clear Y1 goals.
• Flexibility to choose and develop skills across a range of industry-standard platforms.
• Opportunities for career growth and development, including roles in architecture and project management.
• Pension, expenses, flexibility etc.

Future Prospects:

Offer of a full-time position on successful completion of the apprenticeship.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.