IT Apprentice – Rugby, Warwickshire

Level 3 Information Communication Technician

Company: Hafele UK

Full Address: Brownsover Road, Rugby, Warwickshire, CV21 1RD

Weekly Hours Worked: Monday to Friday, 8:45am to 5:30pm, 38.75 hours

Salary: 1st year £15,213 – 2nd year to be reviewed

Contact Information:
Please reach out via email JordanWhitworth@bpp.com at or call 0113 3500 333

About the Company:

Häfele is an internationally trusted name with a Global IT team, supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Apprentice based in Warwickshire.

Role Summary:

If you’re tech-curious, hands-on and ready to start a real career then this is your opportunity to step into the world of IT with a global company that will invest in your future. The IT Support Specialist Apprentice provides timely and effective technical support to users by diagnosing and resolving hardware and software issues, maintaining system performance, and ensuring high levels of user satisfaction through excellent customer service and adherence to service level agreements.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
• Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact on business operations.
• Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction.
• Maintain detailed documentation of support activities and changes and generate reports support metrics.
• Work closely with other IT team members, departments, and vendors to coordinate support efforts, share knowledge, and implement improvements.
• Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes.
• Responsible IT procurement tailored to local needs, managing and executing the IT purchasing function at the local level to ensure efficient acquisition and delivery of technology solutions that align with specific regional standards and business objectives.

Qualifications:

• Five GCSEs with grades 9 to 4 (A* to C), including English and Maths, or equivalent, or relevant work experience

Skills Required:

• Some knowledge of IT systems, including hardware, software, networking, and operating systems is advantageous.
• Working towards proficiency in troubleshooting and resolving complex technical issues.
• Analytical and critical thinking abilities to diagnose problems, identify root causes, and implement effective solutions.
• Understanding of the ITIL (Information Technology Infrastructure Library) principles, further training given.
• Excellent customer service skills, with the ability to communicate technical information clearly and patiently to non-technical users.
• Strong verbal and written communication skills for effective interaction with users, team members, and other stakeholders.
• Ability to create clear and concise documentation.
• Commitment to staying current with emerging technologies, industry trends, and best practices.

Personal Qualities:

• Team player
• Reliability
• Able to use initiative but still ask questions
• Attention to detail
• Inquisitive
• Trustworthy
• Determined and resilient
• Highly self-motivated and organised
• Effective and articulate communicator
• Strong technical skills
• Strong organisational skills
• Innovative and enthusiastic
• Positive and proactive

Other Information:

• Annual Bonus: Up to 3% salary paid annually
• 4% employer contributory pension when you pay in 5%
• Healthcare – Westfield Health CrashPlan scheme, access to money back on dental, optical, consultation, therapy treatments and wellbeing treatments, hospital treatment insurance, Employee Assistance Programme and Life Insurance
• Discounts – Huge range of shopping and activity discounts available through Westfield Rewards
• Free Parking

Future Prospects:

We believe in growing talent. From day one, you’ll get structured support, on-the-job training and help with gaining recognised qualifications. You’ll be part of a supportive environment where learning never stops. The role offers long term security and the opportunity to progress into a permanent position so, if you’re excited about starting a career with a future – not just a temporary role – we want to hear from you.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.