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      IT Apprentice – Mortlake , London

      • L3 Information Communication Technician
      • London

      Small Business Instillations

      Level 3 Information Communications Technician

      Company: Small Business Instillations

      Full Address: 33 Lower Richmond Road, Mortlake, London, SW14 7EZ

      Weekly Hours Worked: 9am-5pm, Mon-Fri

      Salary: £15,000 per annum

      Please contact Nabila on or call 01133 500 333

      About the company:

      Small Business Installation’s principal aim is to provide IT support and services to suit the client’s specific technical ability and their budgetary constraints. We will attend to emergencies as emergencies. We will hold in stock a varied range of spare equipment for emergency hire to cope with almost all eventualities. 95% of support work is carried out remotely. Consultancy work on behalf of clients on maintained contracts is included in the rates. Remote monitoring of servers and networks has proven over time that proactive servicing avoids disruption to the clients working day.  We will utilise the latest cloud-based technology to monitor and manage these systems.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Apprentice with SBI, an IT Consultancy based in London.

      Job Description:

      Over a period of training the candidate will build their knowledge of IT skills and be required to fulfil the following functions within the company as well as attending college and pursuing an academic IT qualification pertinent to the apprenticeship.

      Your duties and responsibilities in this role will consist of:

      IT Maintenance and monitoring

      • Remote maintenance and monitoring of Client Servers, PCs and associated networking equipment. We have separate online monitoring tools for remote backups, AV and anti-spam software and Server and workstation general health.
      • Remote maintenance and monitoring of company servers including remote data centre locations
      • In house maintenance and monitoring of company servers and networks at our office location.
      • On-site maintenance of Client servers, PC’s and associated networking equipment
      • Maintenance of cloud-based email, file serving and VOIP PBX telephony
      • IT support Functions
      • Client facing telephone, email, remote access and on-site support for approx. 350 London business clients covering a wide range of services from retail to legal and property Single user management consultancies to multi-national media and Global Engineering PLC’s.

      The following list summarises the scope of software and hardware maintained by our company including but not limited to:

      • Microsoft Server 2012, 2016, 2019 Standard and Enterprise products
      • Exchange 2013, 2016, 2019
      • Office 365 – Share Point, Exchange, Skype, Teams, Office Suites,
      • Remote Desktop services
      • Cloud based monitoring tools
      • AV, Security, Web filtering and Anti-spam software
      • Local backup software
      • Hosted Remote backup software
      • Apple Mac Server and Desktop OS systems
      • VMware and Hyper V virtual servers
      • Dell Hardware for server, desktop and laptop functions
      • Sonicwall, Watchguard, Ubiquiti and Draytek routers and mesh Wifi access points.
      • Netgear and Ubiquiti managed data switches

      General Admin functions

      • The personal time recoding of all works carried out using the company management databases
      • Electronic filing of all personal email within the company shared system.
      • Administration of company software and licenses
      • Client details updates within the company cloud management database.
      • Procurement of IT equipment via online suppliers and the administration of associated electronic correspondence.
      • Assisting the bookkeeper in the compilation of all procurement invoices and related data.


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Flexibility
      • Adaptability
      • Good interpersonal skills
      • Ability to multitask
      • Organisational skills
      • Communication skills
      • IT skills

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit:


      To apply for this job email your details to