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      IT Apprentice – London

      • L3 Information Communication Technician
      • London

      CIS Security

      Level 3 Information Communications Technician

      CIS Security

      418-426 Lewisham High Street, London, SE13 6LJ



      Please contact Steph on or call 01133 500 333

      About the company:

      Founded in 1969 by two former police officers, Complete Integrated Solutions (CIS) felt there was a gap in the security market which would benefit from a professional security company with a strong management support structure. CIS offers a set of security services and facility management solutions that cover a wide range of needs.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Apprentice with CIS Security, a security services and facility management company based in London.

      Job Description:

      The IT apprentice will have a range of duties in their own area assisted by the IT Team. They are expected to work with supervision and for under the Technical Support Team. The IT Apprentice will be involved in resolving routine IT issues & contributing to new programmes and projects.

      The IT department provides the capacity for operating applications development, storing and securing the electronic information the organisation owns and providing direct operating assistance in software use and data management to all functional areas in the organisation. They are responsible for providing IT hardware and maintenance support services, implement security policies to safeguard the security of organisations hardware and its data.

       Your duties and responsibilities in this role will consist of:

      • Assisting the IT Management in the day to day running of company’s IT infrastructure.
      • Setting up user accounts, implementing password changes & resolving work area problems
      • You may be asked to work the occasional weekend to support operational need, this will be supervised and paid in addition to your normal working hours. In addition, you’ll be expected take part in the Technical Support meetings.
      • Recognising when a call is urgent and escalate accordingly.
      • Carrying out configuration and testing of new kit prior to install.
      • Hardware – routine checking, fault finding and rectifying, general maintenance – base unit, monitors, mice, keyboards, printers, network cabling and switch fault diagnosis and rectification, etc. This may involve replacement, minor repairs or organising third party repairers, dependent on fault.
      • Replace and supply of peripherals and consumables – stock control of consumables and hardware ordering.
      • Build new workstations and laptops and add them to the network
      • Assisting with laptop hardware and software problems when applicable
      • To assist and train staff in the use of equipment and software when applicable.


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Keen interest in IT.

      Personal qualities:

      • Great teamwork skills
      • Personable
      • Punctual
      • Professional

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to