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      IT Apprentice – Leeds , West Yorkshire

      • L3 Information Communication Technician
      • West Yorkshire

      Decision First Ltd

      Level 3 Information Communications Technician

      Company: Decision First Ltd

      Full Address: Cardinal House, 9 Manor Rd, Holbeck, Leeds LS11 9AH

      Weekly Hours Worked: Monday–Friday 9am – 5:30

      Salary: £16,010 – £21k (Depending on experience)

      Please contact Jack on or call 01133 500 333

      About the company:

      Decision First seeks to make the interaction between lenders and law firms better. We started by centralising the due diligence required by lenders for panel applications and ongoing management of their residential conveyancing panels before turning our attention to enhancing the way in which law firms and lenders can work together. Our aim is to make digitise the interactions between lenders, brokers, law firms and surveyors and to secure the manner in which information is shared.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Apprentice with Decision First, a legal Services Company based in Leeds.

      Job Description:

      To ensure the effective operation of the IT Service Desk with a key focus on customer service and communication

      Your duties and responsibilities in this role will consist of:


      • Ensuring the IT Infrastructure is maintained in accordance with ITIL best practice
      • Ensure Incidents and Major Incidents are managed appropriately within the team with clear, concise and effective communication to the businesses
      • Support the Information Security Manager in remediating risks and vulnerabilities
      • Ensure adequate cover is maintained for core business hours
      • To ensure the business users have access to secure and reliable end user computing and telephony facilities which meet their requirements
      • To ensure the business information held in the IT systems is secured and can be recovered in a timely manner and other duties in relation to Disaster Recovery tasks


      • Be at the forefront of the IT Infrastructure and ensure it is maintained to high standards of performance and security
      • Assist patching and anti-virus updates, and ensure they are carried out promptly and effectively across the IT Infrastructure
      • Demonstrable Technical experience across the following disciplines:
      • Microsoft Operating Systems (Server and Desktop)
      • Microsoft Office
      • Mobile Operating Systems (Android and iOS)
      • Ticketing Systems

      Performance & Quality

      • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
      • Embrace change and future technologies
      • Respond to customers questions and help them get what they need, while offering the customer a positive experience of going through that process
      • Adhere to Conduct Rules
      • Act with integrity
      • Act with due care, skill and diligence
      • Be open and co-operative with the FCA, the PRA and other regulators
      • Pay due regard to the interests of customers and treat them fairly
      • Observe proper standards of market conduct


      Key Accountabilities

      • Monitoring and Reporting of IT Infrastructure
      • Collaborate with IT Technical utilising various reporting tools to ensure the follow two areas of monitoring and reporting are overseen:
      • Historic monitoring – Provide a historic overview of key systems performance and operational capability to predict future failures and areas of concern allowing IT Technical sufficient time to resolve any issues
      • Real time reactive monitoring – Provide a live snapshot into key systems performance and operational capability to respond within SLA to system failures
      • Ticketing System
      • To utilise the ticketing system for use by the businesses and assist the Lead IT Support Technician to ensure that IT Support staff are within SLA targets

      Key Role Activities:

      • Scheduling and prioritisation of IT support workload
      • Provide quality, courteous, helpful, timely, cost-effective customer service to users on the desktop operating systems for the benefit of staff
      • Ensure that the businesses are protected through the reactive and proactive processing of routine IT jobs (including where out of hours work may be required) such as backups, virus and malware protection, security measures, server, network and database health checks, maintenance and planned upgrades
      • Liaise closely with other members of staff, Managers and Directors across the businesses, to ensure that IT services are in line with business needs
      • Ensure Data-backups are run, logged, kept secure and can be retrieved and restored to a usable state, including regular testing and logging
      • Develop shared knowledge and skills across the IT Support Team, to reduce exposure
      • Contribute to Business Continuity and Disaster Recovery initiatives
      • Participate in training and development
      • Any other duties commensurate with the level of the post, which may from time to time, be required by the Lead IT Support Technician and/or the Head of IT Operations
      • To assist the Lead IT Support Technician with key support and desktop infrastructure related projects


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths

      Personal qualities & Skills

      • Excellent communication skills
      • A logical and analytical mind
      • Organised with good attention to detail
      • Able to work to strict deadlines
      • Excellent root cause analysis and troubleshooting skills

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to