IT Apprentice – Crawley , West Sussex

Level 3 Information Communications Technician

Company – IT Genie

Full Address – Unit 4, The Enterprise Centre, Kelvin Lane, Crawley, RH10 9PE

Weekly Hours Worked – 09:00-17:30

Salary – £14,500 PA

Please contact Jess on Jessica.hargraves@estio.co.uk or call 01133 500 333

About the company:

IT Genie have been providing IT support and services to businesses across the nation for over 15 years. Creating bespoke packages, including a ‘’fixed-fee 100%, all you can eat support’’ service desk. All whilst ensuring that clients receive the most reliable and professional IT services. Committed to having a ‘’guaranteed on-hour on-site response time’’.

Having been awarded many accolades over the years, IT Genie continues to grow year on year as a business and is looking to find the perfect candidate to strengthen the already secure team as an apprentice.

Brief job description:

Estio Training have an exciting new opportunity for an apprentice technical engineer with IT Genie, a managed IT services & cloud computing business based in Crawley.

Job Description:

Engineers will work closely with other team members to deliver an outstanding level of service to our customers. You will manage effective resolution of support issues that are reported to the helpdesk in an efficient manner. The companies’ vision is to nurture a team of ambitious, disciplined and inspiring people dedicated to building a world class company and sharing in its continuing success.

Your duties and responsibilities in this role will consist of:

• Answering the telephone and logging calls
• Providing 1^st line technical troubleshooting steps
• Escalating more technical issues with clear notes to senior engineers
• Ensuring that documentation and tickets notes are kept up to date
• Communicating effectively with customers, team members and third parties

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required/Desirables:

• Have dealt with self-builds, troubleshooting, solutions in spare time.
• Knowledge of Windows environment
• Knowledge of Office 365
• Experience of building Windows Laptops and PCs
• Working knowledge of troubleshooting PC and Laptop performance issues
• Basic Windows Server administration
• Knowledge of TCP/IP
• Understanding VoIP technologies

Personal qualities:

• Ability to deal with problems and technical issues in a friendly, calm and reassuring manner
• Excellent attitude, great phone etiquette
• Tenacity and dedication to pursue an issue from beginning to end
• Ability to multi-task, prioritise and escalate accordingly
• Team player with the ability to motivate others in company ethos and best practice
• Self-motivated
• Passion for IT and technology, and a drive to help customers take advantage of a new solution
• Ability to produce, clear, concise and accurate documentation and ticket notes
• Natural interest in IT with a desire to stay abreast of new technologies

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

• Access to technical training material
• Personal development plans with mentoring from senior engineers
• Excellent opportunities for progression within the technical team

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician